Webroot® SecureAnywhere™ - Internet Security Plus
Webroot® SecureAnywhere™ - Internet Security Plus
- 2,478 Topics
- 9,964 Replies
Hi everyone! Hope you’re well!! I haven’t been too well lately. M.S. though, not Covid! I noticed that Webroot had automatically installed another subscription of Internert Security Plus for close on $50. That was a few months ago and I’m still no closer to finding out why the app won’t launch or where the system tray button has disapeared to as I cannot sign in to mywebrootanywhere now as the page breaks and a message 'this page isn’t working. skyidentity.webrootcloudav.com is currently unable to handle this request https//error 500 is shown, (the address bar indicating it’s from skyidentity.webrootcloudav.com/signin-skyuber-oidc) is this you or am i being hacked??!!! I have contacted Customer Support but they’ve come back asking to download their log gathering utility then send info back before they can think of anything!! I’m now very nervous, do I have any protection??!!! Windows Security is saying that Webroot Secure Anywhere is turned on but I still can’t launch it or run a
Hi - New to the community. Recently bought a laptop that came with Webroot Secure Anywhere as well as McAfee Antivirus. My question is does Webroot have virus protection or do I need a separate antivirus program? Do not like McAfee so do not want to renew it if I already have protection through Webroot. Any help would be greatly appreciated!!
forgot security question
I recently changed my phone, I had 2FA enabled. cannot loginto console anymore as it requires the authentication. cannot open a ticket as well. there are 3 security Questions I know 2 of the 3 but the third keeps telling me it is wrong. I pretty sure it is not as I know what the first car was. up for renewal, no phone support always say closed. been a long time customer but getting pi@@ as I cannot do something simple like resent, been searching for days though FAQ no answers.
How do I know when I need to renew my subscription?
How do I know when to renew my subscription? I want to know if there is a way to check on my account so that I know if the renewal request I am recieving on my computer is a virus or if its the app asking. I hope this makes sense. I basically want to check my subscription status to verify whether or not I actually need to renew or not.
System Analyzer Results with brand new Dell Inspiron 3585 not in Win 10 S mode, Webroot just installed.
System Analyzer says 3 things: 1. The system has crashed in the last month. I figure this one is not too serious. 2. No antispyware product is installed. This may exist in Webroot but didn’t get installed yet, right? I mean, it’s supposed to be SECURE ANYWHERE, isn't it? 3. An active process has a possible handle leak (explorer. exe). This sounds a little more serious. Is it? What should I do?
Webroot Blocking DNS Queries
When Webroot Internet Security is loaded, regardless of if any component is turned on or off, DNS queries from nslookup fail. Additionally, DNS queries from Greenway Intergy fail and cause extreme speed issues with the application. The DNS queries have to wait to time out and the application is terribly slow. This is unacceptable and must be patched/fixed as soon as possible. No security solution should ever cause this kind of problem. It caused a huge amount of lost time to a doctor’s office. I could find no way to fix it other than to completely unload Webroot from memory (stop Webroot altogether).
Accessing Account Details; VPN Protection
Hi… Webroot client for a few years but new to the forum. Likely a stupid question, but here goes -- What kind of account do I have, and how do I access the details? I can’t remember if I bought coverage for our mobile devices (2 iPhones and an iPad) or if only our PC is protected. When I log onto my Webroot console, the page headings are on a BLACK background (unlike the graphics I’ve seen of sample console pages), and there is no menu heading for “Mobile Devices.” Also, do I have Webroot VPN access even if I have coverage only for my PC? I have successfully downloaded and opened the Webroot app for my iPhone (since I indeed had a key code for entry on the login page). But I can’t tell if this is included in a PC-only account or if it means I actually purchased coverage for our mobile devices. So far, everything I’ve found regarding my account is clear as mud. Finally, can anyone offer a critical evaluation of Webroot’s VPN? I’ve subscribed to the highly rated
How do I get my website unblocked?
Hello, I don’t have your software installed, but I’ve been told by members of my community that you are either blocking access to my domain or have marked it as malicious. My server doesn’t have any malware or virsues on it. It’s scanned regularly. The only e-mail sent out from the server are for notifications on our forums. https://sitecheck.sucuri.net/results/sitcomsonline.com Other programs and sites are not blocking it. How do I get my website re-reviewed or unblocked? Thank you. https://www.sitcomsonline.com
No download option
I have purchased the Webroot Internet security Plus with Antivirus to use on my Kindle Fire. I have installed the app from the store. I created an account. I cannot log in as it says my password is incorrect. I have changed the password. I have no option to download anything anywhere as I cant even log into the app. How do I fix this so my tablet is protected?
Webroot Account Password Recovery
Good night to all, I'm an Webroot Internet Security Plus subscriber and i forgot my webroot account password. I have already requested a password reset on the website form an enormous number of times (since last friday), receiving the answer "We have sent you an email. It contains a link which will enable you to reset your details"; however, when i go to my email I don't receive anything from Webroot (and yes i´ve checked the Spam folder). Any ideas?? Is Webroot having some issues? I´ve also tried the support but no answer. Is Webroot working?? Thank you in advance,
Key Code for Extended Subscription
My Webroot subscription expires in a little less than one month. Yesterday, I received an e-mail telling me my subscription would expire in a month and and asking whether I wanted to renew now. Because of this e-mail reminder, I did renew yesterday for a year and received a receipt for my payment. However, my online console and my software still indicate my subscription will expire in 30 days. I did note as I processed my payment that there was a statement indicating my card would not be charged until expiration date of my current subscription. Question: Does the system wait to show my revised subscription expiration date on the effective date of the subscription extension when my card is actually charged? Thanks for your help! Ralph
Notification icon about an action required is a false one
I got the gray icon with the brown exclamation point in the tray. I can't get it to reset to the green icon. It points to "Action required: password manager". To reset the icon, I installed Lastpass (what else, right?) which I don't need because I'm using something else. Also, I never had any passwords stored by Webroot to transfer over to Lastpass. Webroot is not recognizing my now 2 password managers on my pc. What can be done to get the green icon back? Or should I just hide the icon and be done with it?
After installing the Webroot Internet Security file, when I logged into my Webroot SecureAnywhere account, I click on Windows Download and it tells me that my Windows 10 is in “S” mode and that i have to download a similiar app for the windows download of my Windows 10 hp device. Because my computer is already protected by Microsoft Windows 10 that came with my brand new device, is it necessary for me to switch out of S mode and/or download a similiar app compatible with my device or are there other options? Thank you,Tonya H
Internet Security Plus - Included LastPass not accessible
Just subscribed to Internet Security Plus which says LastPass is includedbut when I go to the Home tab of my.webrootanywhere.com , under ‘Password Manager Powered by LastPass’, it only has a link to Buy Password Security which takes me to a page to renew or upgrade my current Webroot subscription?
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