Webroot® SecureAnywhere™ - Internet Security Plus
Webroot® SecureAnywhere™ - Internet Security Plus
- 2,478 Topics
- 9,964 Replies
Can anyone tell me how to delete a user from the Manage User dropdown. I created a fictitious user because I am having a problem with Backup and Sync. I am the only one who uses the computer and being the Administrator, it will not allow me access to perform backups. When I created the fictitious user it allowed it access to backups. I have been trying all day to resolve the problem, even contacting Webroot support and uninstalling and reinstalling Essentials. Not only do I not have access to Backups and a fictitious user, my file manager shows my computer three times and it will not let me delete any of them.
[Bug]Quarantine goes blank
Hi, I found if the quarantine has a plenty of files, it goes blank sometimes. Normal Quarantine: [img]http://i1071.photobucket.com/albums/u511/aguyouren/Webroot_NormalQuarantine.jpg[/img] Blank Quarantine([b]No grid lines[/b], total blank): [img]http://i1071.photobucket.com/albums/u511/aguyouren/Webroot_BlankQuarantine.jpg[/img] Environment: Windows 7 Pro SP1 x64 8G RAM Plextor M3P - 128G Webroot SecureAnyware Essential - 18.104.22.1689
Does Webroot prevent home page hijacking?
I installed software from a well known company and it auto installed the Ask.com toolbar and changed all my browsers homepages without my permission. I am super not happy about that. This is not webroots fault, but I did want to know if your software has any protection for changing homepages without user consent.
Site Warnings and In-Site Ad Blocking
Hi, I just switched from Webroot Security Essentials to the Secure Anywhere Essentials and I read some things on the forum so far that answered most of my questions. The only other thing I'm concerned about is that when doing gooqle searches, the old webroot essentials would notify me next to the links whether they were known threats or safe, or suspicious sites. Also, some sites I would go to that had ad banners on the side of the pages were also blocked. I've noticed that with the new secure anywhere essentials this is not the case. It doesn't warn me on any of the links I search nor does it seem to block ads in sites I visit that it use to block ads in. Is there a setting to turn that back on, or how does it work now? Thanks.
Why upgrade to Essentials
I have been using Webroot anti virus for a couple of years now. My subscription is getting ready to expire. I'm debating whether to upgrade to Essentials. I was interested in the phishing attack, firewall and deleting unrecoverable files features. I'm unfamiliar with the backup and sync features since I am using only one computer and back up my files with external and flash drives. Other than those features I mentioned would it be worth getting over the regular anti-virus? Are there any other reasons as to why I should upgrade? Is it as easy to use as the regular anti virus and more secure?
Any idea why webroot would consume 12.5GB of RAM? Saw the RAM warning when I went home to my PC tonight (no other applications running)...and poked around. Shutting down webroot (rogmhbti is the randomized name) dropped usage from 15GB to 2.5GB. Otherwise no issues, and everything seemed to be working happily. It might be worth noting that virtual memory is not enabled on this machine...and I know that is a whole 'nother subject of debate. Don't think it would matter here...but just in case it's relevant. (I was thinking it may be a "use 95% of RAM for something while computer is inactive" case, which is fine...but nothing changed while I used my PC for a bit, just in case...and I'm not sure what it would do with the RAM anyway.) Before: [url=http://ns42.com/images/wr1.jpg]http://ns42.com/images/wr1.jpg[/url] After: [url=http://ns42.com/images/wr2.jpg]http://ns42.com/images/wr2.jpg[/url] Thoughts on what might cause that? I didn't think to see what happen if I loa
Reveton Virus - Citadel Trojan malware
Hi all, I recently got the reveton virus having visited an infected site (my daughter's dance studio!). We just visited the site, and didn't knowingly download anything. Now installed, I cannot shake it. Does anyone have any advice? I'm running secure anywhere, 2012. I've scanned several times, but each time I start a browswer, webroot finds more things wrong. Any tips? BTW, I believe it is delivered via the Citadel Trojan malware (http://www.darkreading.com/authentication/167901072/security/application-security/240005485/airport-vpn-targeted-by-citadel-trojan.html). Thanks, JD.
Yahoo email makes me login every 3 minutes
This only started after I installed Webroot SecureAnywhere Essentials. My Yahoo email makes me re-login with password every 3 minutes -- even more often sometimes. What is making this happen and how do I fix it? (lots of weird error messages in Yahoo email, too)
Disable Firewall Auto-Allow Countdown?
So.....so far loving webroot, especially the concept behind the anti-virus. The firewall leaves me puzzled... How do you disable the 60 second auto-allow countdown? I have it set to ask on everything. Auto-allowing after 60 seconds is thus pointless...if I'm not sitting at the computer, it will allow...and I can't even stop the timer. If I want to research an app for a moment, the connection is allowed and I can't stop it unless I block it when I don't want to. It should be able to just sit happily until I take action...be it seconds or days later. So....where is that option hiding? Searching didn't help much. (And, keep up excellent work! :))
How do you temporarily disable Webroot SecureaAnywhere Essentials?
My laptop has picked up a few things and I am having it analyzed online by the microsoft windows support center. They need me to turn off webroot and run a program called ComboFix. However, when I turn webroot 'off' per your instructions, (right click the icon in the system tray, select shut down webroot protection, type in the captcha) the scan is still showing that it is running. How do I disable it completely so I can run this log without damage?
Webroot SecureAnywhere Essentials issue.
Hi, To Start off, both me and my mom were updated to Webroot SecureAnywhere Essentials about 6 months ago. We both currently have version 22.214.171.124 (we're on the same license) and we both use PCs that run Windows 7. Before the update (aka the old version of Webroot), we would run scans, and it would catch everything, and it worked great. However, after the update, we both noticed that our scans would not detect any threats. I thought this was normal at first, but six months later, and after 50 or so scans, Webroot has not detected a single thing. I know that this cannot be pure luck, because Webroot was always catching things, on the old version. We checked to see if our subscription had run out, but we still have 279 days left on it. So...all in all, we're a little confused as to why nothing has been caught, ever since we were updated to the new version. Any help or input is appreciated! On a side note...we both have all of our Webroot firewalls and shields activated.
WSA and PrevX
Have been running PrevX for long time and just installed WSA Essentials on XP computer. I don't know whether there's any particular reason to do so, but can you, if you wish, run WSA and PrevX at the same time? The reason I ask: I installed WSA some time ago on a laptop, same circumstances, and PrevX disappeared after the WSA installation and I just assumed they shouldn't run together and WSA removed it. When I installed WSA a little while ago on this computer, after the installation and a reboot PrevX was still in the system tray (I had shut it down during the installation). I didn't turn the protection, on but a 'right-click' on the icon appeared that I could. I know I could now just uninstall PrevX, but thought I would ask about it first out of curiosity, as I just assumed you probably wouldn't want to run them together and likely couldn't if you wanted to. Still have a license for awhile on PrevX and just bought WSA on a great discount Thanks for any info on it... Quinn
I've just had a somewhat frustrating encounter with Support. First off, the guy didn't know what Process Explorer is. Secondly, he told me it shouldn't be on my Desktop. Thirdly, he said it should already be "in Windows folder where the explorer is running." He then asked me why I "downloaded those exe from different places?" It was the last message that worried me the most: [quote]Since those process explorer program will directly related with the process of the computer, and get information of the computer all the time, Webroot will monitor such applications so it such program can't mess up with the computer processes. This doesn't mean bad at all. Webroot Secure is doing what it suppose to do and nothing to worry about. [/quote] To me, this sounds like someone that doesn't have a very good grasp on the English language, which made me wonder whether Support Tickets are outsourced. Are they? It's frustrating to go back and forth over such a simple thing. To be
New Technical Support account
After submitting a ticket last night, I was given a link to download wsalogs, which I ran. After uploading the necessary files, it opened a Technical Support website (as it informed me it would) but it seems to have created a new account for me. I've also received an email with logon information, with a different password from what I normally use. So, do I now use this new password going forward, or is this a one-off for the wsalogs ticket?
WSA blocks Java plugins in Opera 12
Hello, Just updated Opera to the latest build 12.00 and have noticed that WSA blocks Java's plugin (having Java SE 7 update 5). There is no other solution than to move Opera from Protected to Allow. Today, before update to Opera 12.00, no problems experienced, i.e. Opera set to Protected and Java plugins worked correctly. However WSA doesn't block Java in IE9 even if IE is set to Protected. It looks like that this issue is somehow related to today's release of new Opera 12. Thanks & regards, pegas [b]EDIT: have noticed that not only Java plugins are being blocked but also Flash Player plugins. It seems that WSA blocks all plugins across my Opera unless Opera is set Allow.[/b]
Reactivate a Computer
Hi Folks I have two computers protected with WSA Essentials. In the My Account list they are both shown but one computer shows the results of the last scan, the other infers that the computer has never been scanned (which it has). Any ideas? Thanks John *edit for useful subject line - admin
Web-Threat Icons doesn't show up on Searches
Hi there, I got the Webroot SecureAnywhere Antivirus, and everything seems to be working. Though the only problem I have is the webThreat Icon doesn't show up in any of my searches using FF, IE and Chrome I tested if the webthreat is working by blocking a website using Webroot, and it works, but I still don't know why the icons don't show up in my google searches
Missing Search AnnotationsKnowledge Base
[h2]Question[/h2]I am missing my search annotations in my search engine results. Why don't I see the icons for which links are safe? [h2]Answer[/h2]It is normal for Webroot search annotations to be disabled on systems that: 1. Have another search page annotation system running. 2. Connect to the internet via a HughesNet satellite connection. 3. Connect to the internet via a proxy server. Also, please keep in mind that search annotations are not available for secure Google searches (HTTPS). If you are logged into a Google account and are therefore using Google's secure search feature, your Webroot search annotations will not appear. You should also ensure the option for search annotations is turned on. The setting is "Analyze search engine results and identify malicious websites before visitation," and it is located in PC Security > Shields > Web Threat Shield > Change Settings
Confused by Identity Shield settings
I'm confused about the settings for Identity Shield. There are 3 different sections. There is the Identity Shield settings tab (DNS, screen capture, man-in-middle, etc) There is the Protected Application list There is the Protected Websites list So, my questions are: 1) If an application is not listed in the Protected Apps list, do any of the settings from the Shield tab or the Protected Websites apply when using that app? 2) Are the Protected Website settings active when using *any* browser? If not, which browsers are supported? Must they appear in the Protected Apps list to have this protection? 3) In the Shield Tab settings one option is "prevent programs from accessing protected credentials". What are protected credentials and where/how are they determined? 4) Similar question to #3 but for the "Allow trusted screen capture programs access to protected screen contents". Where is the list of trusted screen capture programs and how is it deter
Identity shield not working?
Just decided to test WSAE. De-installed KeyScrambler for the Identity Shield feature. In order to test whether it's working, I used the Zemana tester that was recommended here. When allowing it in my HIPS, it detects everything. This goes for every application I've manually set to Protect: word-pad, notepad, office, Mozilla... So what's the deal? A bug, or am I doing something wrong?
(Bug) "Scan with webroot" on right click menu Recycle Bin?
Hello, I am a new user to Webroot Secure Anywhere Essentials 2012 and so far I think its just fantastic :) However I think there is a bug or glitch that I have found and am hoping it will be fixed. After I right click on the Recycle Bin and run "Scan with webroot" it disappears from the right click menu. Even if the same files still remain in the Recycle Bin "Scan with webroot" is gone the very next time I right click on the Recycle Bin. However I also noticed when you add more files to the Recycle Bin the "Scan with webroot" returns to the right click menu. I also noticed when there are no files in the Recycle Bin there is still a "Scan with webroot" in the right click menu. Like for example if a restore a file from the Recycle Bin the "Scan with webroot" remians on the right click menu even though there are no more files in the Recycle Bin. Is this how the "Scan with webroot" is supposed to work? I would like
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