Webroot® SecureAnywhere™ - Internet Security Plus
Webroot® SecureAnywhere™ - Internet Security Plus
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- 9,981 Replies
I just purchased Total Tech Support membership with the Internet Security Software for my PC. I was told that when I got home all I had to do is open the Webroot Icon on my computer and I would be instructed to add the Key Code to start the process. When I opened my email from Best Buy, it had a prompt that said “Install Internet Security. I pressed that prompt and It took me to a screen where it asked me for my Key Code and also to sign up for the Internet Security Plan for $249.00 and wanted me to give my credit card info. Note, I have already paid for the subscription at the store. I am confused. There was nothing on my computers WebRoot icon that asked me for the Key Code. It only stated that my subscription was expired. I am lost as to what to do next. Please help!!!!
I can’t login or reset password and have not received an email to reset the password. Webroot came with a laptop purchased at Best Buy. I tried to renew online and was billed 4 times. I have spoken with customer service and sales in an attempt to correct the problem. I purchased a new license from customer service and was sent an email that contained the download information. I have tried to download; I have tried uninstalling and reinstalling the software. I have tried to logon for customer service only to be repeatedly logged out. I’m more than frustrated. Prior to all of this I held on line for over 45 minutes for a support tech. I’m thinking it’s time to contact the Better Business Bureau.
I recently changed my phone, I had 2FA enabled. cannot loginto console anymore as it requires the authentication. cannot open a ticket as well. there are 3 security Questions I know 2 of the 3 but the third keeps telling me it is wrong. I pretty sure it is not as I know what the first car was. up for renewal, no phone support always say closed. been a long time customer but getting pi@@ as I cannot do something simple like resent, been searching for days though FAQ no answers.
Fix Chrome Google voice Search after udates stops working and search windows will not scroll even on text searches
Trying to Ffx Chrome Google voice Search after udates stops working and search windows will not scroll even on text searches. This has been going on for over a year. I tried reinstallng doen’t help. Keep saying no internet connection but Bings voice works. all other things seem to be working fine, Interenet connect good. Other browser work fine. I have hundreds of hour in looking for the cause but no real answers. Here how it goes. I update. It stops saying no connection after the Mic activates. If I do a text search the window will not scroll after the update. The out of the blue a week or so later it starts working again like nothing was ever wrong. So it this the security picking up something and throttling Chrome back till it see it safe to run or what.I have worked with Weebroot team in the past to get new programs to run on install. So, I have an understanding of how it works. I know if something doesn’t look right Webroot will flag it and kind of sandbox it till it see it’s OK a
How do I let programs through Webroot? I need to whitelist Krita because Webroot won’t let it open. I had to turn off Webroot to get Krita working again. I’m frustrated because the guides online all show older versions of the Webroot console and the options they tell me to use don’t exist.
Hi… Webroot client for a few years but new to the forum. Likely a stupid question, but here goes -- What kind of account do I have, and how do I access the details? I can’t remember if I bought coverage for our mobile devices (2 iPhones and an iPad) or if only our PC is protected. When I log onto my Webroot console, the page headings are on a BLACK background (unlike the graphics I’ve seen of sample console pages), and there is no menu heading for “Mobile Devices.” Also, do I have Webroot VPN access even if I have coverage only for my PC? I have successfully downloaded and opened the Webroot app for my iPhone (since I indeed had a key code for entry on the login page). But I can’t tell if this is included in a PC-only account or if it means I actually purchased coverage for our mobile devices. So far, everything I’ve found regarding my account is clear as mud. Finally, can anyone offer a critical evaluation of Webroot’s VPN? I’ve subscribed to the highly rated
I bought my program as a package through Best Buy (Internet Security Plus), but I was a Webroot fan/customer for many years before that. Yesterday, I was able to use the “Optimizer” function in the Utility page. Fast forward one day (today) and the option is gone and it looks like that option is only available with the Internet Security Complete subscription. Is the Best Buy subscription only for Internet Security Plus, or should I be getting the Internet Security Complete subscription? Thanks, Ken McKinley
I renewed my Webroot Secure Anywhere account three months ago on a laptop that I have had for several years and continue to use. That subscription allows up to three devices. I have a second laptop that was recently purchased. The antivirus software that came with it for a trial period has expired. When I added the keycode from the renewed subscription from that was renewed 3 months ago, it shows my status as active but the subscription is expired. How do I ensure that my machine is safe? How can I check to see what, if any other devices, are on that same subscription? It looks like in the management console you can “add a PC” but when I click on the “+” button, it wants me to buy or upgrade.Thank you.
I have a popup that i keep getting (this is the link; res://ieframe.dll/dnserrordiagoff.htm#res://ext1.engageya.com/widget/inj_footer_tag_noprob.html) and cant find the .exe file in my control panel. I googled the ad maker (NoProblem) and came up with many results saying negative things about them. I would like to remove this and the other NoProblem ads I get as soon as possible. Thank you
VERY HAPPY / Just renewed it for 2 more years ...a few hours ago. Got my Lenovo laptop (my first laptop) a year ago. / Came with 1 year of WEBROOT PLUS. First off, it preformed flawlessly........yet ya barely notice it is there. I'm not unskilled,but far from a "Computer WIZARD" .............the setup is easy to use. It obviously covered all aspects of security better than every other anti-virus I previously used. Not one glitch if a full year. OK, so safe bet........Happy camper with WEBROOT performance! -------------------------------------------------------------------------------------------------------------------------------------------------- But add to that....this community forum has been a HUGE BONUS. I've only posted a couple of times with questions, even though had MANY QUESTIONS. I didn't need to post them because others already have and were answered well in threads. People a
Missing Search AnnotationsKnowledge Base
[h2]Question[/h2]I am missing my search annotations in my search engine results. Why don't I see the icons for which links are safe? [h2]Answer[/h2]It is normal for Webroot search annotations to be disabled on systems that: 1. Have another search page annotation system running. 2. Connect to the internet via a HughesNet satellite connection. 3. Connect to the internet via a proxy server. Also, please keep in mind that search annotations are not available for secure Google searches (HTTPS). If you are logged into a Google account and are therefore using Google's secure search feature, your Webroot search annotations will not appear. You should also ensure the option for search annotations is turned on. The setting is "Analyze search engine results and identify malicious websites before visitation," and it is located in PC Security > Shields > Web Threat Shield > Change Settings
I have a file that pops up to install/ open 7de2fd7.js Windows 8.1 has a caution message , unsure where this file originated from or how i keep getting. I presume it has stuck itself on hard drive but search shows nothing. I am one of the ones who tried windows 10 and found it be slower and freezing issues, so I removed, any thoughts or answers appreciated. Jagsbeach
Right before Thanksgiving, I starts getting a lot of return email which I do not know where they are from and I do not know those people. It is use my company email address on behalf of the Walgreen, Walmart, target etc... to sent out those emails. I try to fix it, but I do not know how. I have geek squad help me to check, and change log in and change IP address, but use less. One day, my friend help me to find out, it was someone use my email address sent out the php mailer. Please let me know how to fix it.
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