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Webroot® SecureAnywhere™ - Internet Security Plus

Webroot® SecureAnywhere™ - Internet Security Plus

2,469 Topics
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doctork426New Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Installing Webroot Security on my PC

I just purchased Total Tech Support membership with the Internet Security Software for my PC. I was told that when I got home all I had to do is open the Webroot Icon on my computer and I would be instructed to add the Key Code to start the process. When I opened my email from Best Buy, it had a prompt that said “Install Internet Security. I pressed that prompt and It took me to a screen where it asked me for my Key Code and also to sign up for the Internet Security Plan for $249.00 and wanted me to give my credit card info. Note, I have already paid for the subscription at the store. I am confused. There was nothing on my computers WebRoot icon that asked me for the Key Code. It only stated that my subscription was expired. I am lost as to what to do next. Please help!!!!

2 years ago

bertmungNew Member

posted in Webroot® SecureAnywhere™ - Internet Security Plus

Firefox won't open when Webroot is active.

This happened six years ago and it is happening again.It doesn’t seem right to have to turn off Webroot to use a popular browser. Is there another way?

1 year ago

lynxecomNew Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

No longer have my network printer driver info

I have an HP 8600 series as well as a Cannon Pixma but now when I try to print, the correct printer driver info is gone. I can’t print double sided any more along with a bunch of other settings. how do I fix this?

2 years ago

LRG917New Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Best Buy Geek Squad

I can’t login or reset password and have not received an email to reset the password. Webroot came with a laptop purchased at Best Buy. I tried to renew online and was billed 4 times. I have spoken with customer service and sales in an attempt to correct the problem. I purchased a new license from customer service and was sent an email that contained the download information. I have tried to download; I have tried uninstalling and reinstalling the software. I have tried to logon for customer service only to be repeatedly logged out. I’m more than frustrated. Prior to all of this I held on line for over 45 minutes for a support tech. I’m thinking it’s time to contact the Better Business Bureau.

1 year ago

rbossiNew Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

forgot security question

I recently changed my phone, I had 2FA enabled. cannot loginto console anymore as it requires the authentication. cannot open a ticket as well. there are 3 security Questions I know 2 of the 3 but the third keeps telling me it is wrong. I pretty sure it is not as I know what the first car was. up for renewal, no phone support always say closed. been a long time customer but getting pi@@ as I cannot do something simple like resent, been searching for days though FAQ no answers.

2 years ago

donMinorNew Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Fix Chrome Google voice Search after udates stops working and search windows will not scroll even on text searches

Trying to Ffx Chrome Google voice Search after udates stops working and search windows will not scroll even on text searches. This has been going on for over a year. I tried reinstallng doen’t help. Keep saying no internet connection but Bings voice works. all other things seem to be working fine, Interenet connect good. Other browser work fine. I have hundreds of hour in looking for the cause but no real answers. Here how it goes. I update. It stops saying no connection after the Mic activates. If I do a text search the window will not scroll after the update. The out of the blue a week or so later it starts working again like nothing was ever wrong. So it this the security picking up something and throttling Chrome back till it see it safe to run or what.I have worked with Weebroot team in the past to get new programs to run on install. So, I have an understanding of how it works. I know if something doesn’t look right Webroot will flag it and kind of sandbox it till it see it’s OK a

6 months ago

trelam88New Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

boydbcNew Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Status active. Subscription status expired.

I renewed my Webroot Secure Anywhere account three months ago on a laptop that I have had for several years and continue to use. That subscription allows up to three devices. I have a second laptop that was recently purchased. The antivirus software that came with it for a trial period has expired. When I added the keycode from the renewed subscription from that was renewed 3 months ago, it shows my status as active but the subscription is expired. How do I ensure that my machine is safe? How can I check to see what, if any other devices, are on that same subscription? It looks like in the management console you can “add a PC” but when I click on the “+” button, it wants me to buy or upgrade.Thank you.

2 years ago

cymarrufo27New Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Unable to verify email

I can’t verify my email address to add a key code in. I have checked spam folder, made sure I entered the email correctly and tried to resend the email multiple times and I still receive nothing. I’m not sure how to fix this.

1 year ago

blindNew Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Not scanning

My Webroot Secure Anywhere no longer scans. Says scan failed. Says needs to connect with internet. What shall I do? Do I need to get new software?

2 years ago

BonskYNew Voice

asked in Webroot® SecureAnywhere™ - Internet Security Plus

How to close a Webroot console account ? (Unsecure service since LastPass breach)

Hi Following the recent security breach from Lastpass, I’m no longer trust and feel secure with Webroot and his partners. How can I close and deactivate my Webroot account (Webroot consol) Thanks

11 months ago

deno35

posted in Webroot® SecureAnywhere™ - Internet Security Plus

I renewed my account but is not showing so on computer

I have renewed my webroot through the renew now tab, however it is not showing up as i have done so?

8 years ago

henry34florida

posted in Webroot® SecureAnywhere™ - Internet Security Plus

I keep getting pop-ups and adware on my computer. I run the Webroot scan and it finds nothing.

When I first installed Webroot, it removed adware and spyware.  Now the adware is back, and when I run a scan, it does not detect them.  Very disappointed in product.

8 years ago

bhalm1New Voice

posted in Webroot® SecureAnywhere™ - Internet Security Plus

Purchase webroot for three pc's, password manager not working on 2nd or 3rd pc, what's up with that?

8 years ago

fireb117

posted in Webroot® SecureAnywhere™ - Internet Security Plus

Popup that I cant remove

I have a popup that i keep getting (this is the link; res://ieframe.dll/dnserrordiagoff.htm#res://ext1.engageya.com/widget/inj_footer_tag_noprob.html) and  cant find the .exe file in my control panel. I googled the ad maker (NoProblem) and came up with many results saying negative things about them.   I would like to remove this and the other NoProblem ads I get as soon as possible. Thank you

8 years ago

TracerNew Voice

posted in Webroot® SecureAnywhere™ - Internet Security Plus

After using WEBROOT "PLUS" for one year, ....My opinion is....

     VERY HAPPY / Just renewed it for 2 more years ...a few hours ago.   Got my Lenovo laptop (my first laptop) a year ago. / Came with 1 year of WEBROOT PLUS.   First off, it preformed flawlessly........yet ya barely notice it is there. I'm not unskilled,but far from a "Computer WIZARD"  .............the setup is  easy to use.   It obviously covered all aspects of security better than every  other anti-virus  I previously used. Not one glitch if a full year.   OK, so safe bet........Happy camper with WEBROOT performance! -------------------------------------------------------------------------------------------------------------------------------------------------- But add to that....this community forum  has been a HUGE BONUS.   I've only posted a couple of times with questions, even though had MANY QUESTIONS. I didn't need to post them because  others already have and were answered well in threads.   People a

8 years ago

JimMRetired Webrooter

published in Webroot® SecureAnywhere™ - Internet Security Plus

Missing Search AnnotationsKnowledge Base

[h2]Question[/h2]I am missing my search annotations in my search engine results.  Why don't I see the icons for which links are safe? [h2]Answer[/h2]It is normal for Webroot search annotations to be disabled on systems that: 1. Have another search page annotation system running. 2. Connect to the internet via a HughesNet satellite connection. 3. Connect to the internet via a proxy server. Also, please keep in mind that search annotations are not available for secure Google searches (HTTPS). If you are logged into a Google account and are therefore using Google's secure search feature, your Webroot search annotations will not appear.   You should also ensure the option for search annotations is turned on.  The setting is "Analyze search engine results and identify malicious websites before visitation," and it is located in PC Security > Shields > Web Threat Shield > Change Settings

1450

11 years ago

jagsbeach

posted in Webroot® SecureAnywhere™ - Internet Security Plus

7de2fd7.js

  I have a file that pops up to install/ open  7de2fd7.js Windows 8.1 has a caution message , unsure where this file originated from or how i keep getting.   I presume it has stuck itself on hard drive but search shows nothing.   I am one of the ones who tried windows 10 and found it be slower and freezing issues, so I removed,   any thoughts or answers appreciated.   Jagsbeach

8 years ago

JimMRetired Webrooter

posted in Webroot® SecureAnywhere™ - Internet Security Plus

Webroot and the Windows 8 Release Preview

(empty)

11 years ago

heyu516

posted in Webroot® SecureAnywhere™ - Internet Security Plus

someone using my email address sent out the php mail. How can I fix it?

Right before Thanksgiving, I starts getting a lot of return email which I do not know where they are from and I do not know those people.  It is use my company email address on behalf of the Walgreen, Walmart, target etc... to sent out those emails.  I try to fix it, but I do not know how. I have geek squad help me to check, and change log in and change IP address, but use less. One day, my friend help me to find out, it was someone use my email address sent out the php mailer.  Please let me know how to fix it. 

8 years ago

prince1011Community Leader

posted in Webroot® SecureAnywhere™ - Internet Security Plus

Facebook and media quiz

Hi why don't we have a test or quiz for when we sign on to Facebook drunk so we don't put a comment or pic we regret?

8 years ago

Mel67

posted in Webroot® SecureAnywhere™ - Internet Security Plus

Does yahoo mail cause security threats

I've been told that yahoo junk mail causes threats on HP! Is this true?

8 years ago

Coronal

posted in Webroot® SecureAnywhere™ - Internet Security Plus

How do you change the name of the pc?

I like how you can name each computer in the control room but how do I change one of the names, or is that possible?   Thanks, C

8 years ago

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