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Webroot® SecureAnywhere™ - Internet Security Plus

Webroot® SecureAnywhere™ - Internet Security Plus

  • 2,478 Topics
  • 9,964 Replies

2478 Topics

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New Member
doctork426New Member
asked in Webroot® SecureAnywhere™ - Internet Security Plus

Installing Webroot Security on my PC

I just purchased Total Tech Support membership with the Internet Security Software for my PC.  I was told that when I got home all I had to do is open the Webroot Icon on my computer and I would be instructed to add the Key Code to start the process.  When I opened my email from Best Buy, it had a prompt that said “Install Internet Security. I pressed that prompt and It took me to a screen where it asked me for my Key Code and also to sign up for the Internet Security Plan for $249.00 and wanted me to give my credit card info.  Note, I have already paid for the subscription at the store.  I am confused.  There was nothing on my computers WebRoot icon that asked me for the Key Code.  It only stated that my subscription was expired.  I am lost as to what to do next.  Please help!!!! 

1
TripleHelix
Moderator
1 year ago
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New Member
bertmungNew Member
posted in Webroot® SecureAnywhere™ - Internet Security Plus

Firefox won't open when Webroot is active.

This happened six years ago and it is happening again.It doesn’t seem right to have to turn off Webroot to use a popular browser. Is there another way?

1
ProTruckDriver
Moderator
1 year ago
L
New Member
LRG917New Member
asked in Webroot® SecureAnywhere™ - Internet Security Plus

Best Buy Geek Squad

I can’t login or reset password and have not received an email to reset the password.  Webroot came with a laptop purchased at Best Buy. I tried to renew online and was billed 4 times.  I have spoken with customer service and sales in an attempt to correct the problem.  I purchased a new license from customer service and was sent an email that contained the download information.  I have tried to download; I have tried uninstalling and reinstalling the software. I have tried to logon for customer service only to be repeatedly logged out. I’m more than frustrated.  Prior to all of this I held on line for over 45 minutes for a support tech.  I’m thinking it’s time to contact the Better Business Bureau.

1
TripleHelix
Moderator
1 year ago
LMHess
New Voice
LMHessNew Voice
asked in Webroot® SecureAnywhere™ - Internet Security Plus

How do I get support from this broken and useless company?

I have used Webroot Secure Anywhere for almost 5 years.  I paid for 3 computers and I was always very happy and renewed every year.  Until now.Now, every time I turn on my computer a message pops up telling me to create a new “My Account”.  So I tried.  Several times. I cannot log into my account.  It says “username or password is incorrect”.  Well which is it?  is it the username or the password?  I am not a mind reader.  You have to tell me what the problem is.So I try to reset my password -- and the nightmare begins.  I cannot reset my password -- the email that they are supposed to send never arrives (have tried several times ... checked spam folder ... etc.). THE PASSWORD RESET EMAIL IS NEVER SENT!!!I submitted a ticket with support and 7 days ago they told me that they couldn’t help me online “for security reasons” and I had to call.  So I called the phone number I was given.  Several times.  And every time I am on hold forever.I do not have unlimited time.  I am not going to sit

1
G
New Member
9 months ago
M
New Member
mckinleykwNew Member
asked in Webroot® SecureAnywhere™ - Internet Security Plus

Internet Security Complete??

I bought my program as a package through Best Buy (Internet Security Plus), but I was a Webroot fan/customer for many years before that.  Yesterday, I was able to use the “Optimizer” function in the Utility page.  Fast forward one day (today) and the option is gone and it looks like that option is only available with the Internet Security Complete subscription.  Is the Best Buy subscription only for Internet Security Plus, or should I be getting the Internet Security Complete subscription?  Thanks, Ken McKinley

1
TripleHelix
Moderator
1 year ago
B
New Member
boydbcNew Member
asked in Webroot® SecureAnywhere™ - Internet Security Plus

Status active. Subscription status expired.

I renewed my Webroot Secure Anywhere account three months ago on a laptop that I have had for several years and continue to use.  That subscription allows up to three devices. I have a second laptop that was recently purchased.  The antivirus software that came with it for a trial period has expired.  When I added the keycode from the renewed subscription from that was renewed 3 months ago, it shows my status as active but the subscription is expired.  How do I ensure that my machine is safe? How can I check to see what, if any other devices, are on that same subscription?  It looks like in the management console you can “add a PC” but when I click on the “+” button, it wants me to buy or upgrade.Thank you.

1
TripleHelix
Moderator
1 year ago
C
New Member
cymarrufo27New Member
asked in Webroot® SecureAnywhere™ - Internet Security Plus

Unable to verify email

I can’t verify my email address to add a key code in. I have checked spam folder, made sure I entered the email correctly and tried to resend the email multiple times and I still receive nothing. I’m not sure how to fix this.

1
ProTruckDriver
Moderator
7 months ago
B
New Member
blindNew Member
asked in Webroot® SecureAnywhere™ - Internet Security Plus

Not scanning

My Webroot Secure Anywhere no longer scans.  Says scan failed.  Says needs to connect with internet.  What shall I do?  Do I need to get new software?

1
TripleHelix
Moderator
1 year ago
BonskY
New Voice
BonskYNew Voice
asked in Webroot® SecureAnywhere™ - Internet Security Plus

How to close a Webroot console account ? (Unsecure service since LastPass breach)

Hi Following the recent security breach from Lastpass, I’m no longer trust and feel secure with Webroot and his partners. How can I close and deactivate my Webroot account (Webroot consol)  Thanks 

1
ProTruckDriver
Moderator
2 months ago
D
deno35
posted in Webroot® SecureAnywhere™ - Internet Security Plus

I renewed my account but is not showing so on computer

I have renewed my webroot through the renew now tab, however it is not showing up as i have done so?

0
D
7 years ago
N
NW
posted in Webroot® SecureAnywhere™ - Internet Security Plus

My Shockwave Daily Jigsaw Puzzle worked properly before installed my new Webroot not it does not sav

My Webroot Subscription expired so I purchased new one from Amazon & installed.  My Shockwave Daily Puzzle does not work as it did before.  It doesn't SAVE the puzzle I've been working on, does not save my "time" for rating of completed puzzle.

0
N
7 years ago
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henry34florida
posted in Webroot® SecureAnywhere™ - Internet Security Plus

I keep getting pop-ups and adware on my computer. I run the Webroot scan and it finds nothing.

When I first installed Webroot, it removed adware and spyware.  Now the adware is back, and when I run a scan, it does not detect them.  Very disappointed in product.

0
H
7 years ago
R
rtswans1
posted in Webroot® SecureAnywhere™ - Internet Security Plus

How can I get the Webroot Password Icon in the toolbar on my FireFox browser?

I have the Icon on my main computer but am unable to get it on this one.

0
R
7 years ago
B
New Voice
bhalm1New Voice
posted in Webroot® SecureAnywhere™ - Internet Security Plus

Purchase webroot for three pc's, password manager not working on 2nd or 3rd pc, what's up with that?

Purchase webroot for three pc's, password manager not working on 2nd or 3rd pc, what's up with that?

0
B
New Voice
7 years ago
F
fireb117
posted in Webroot® SecureAnywhere™ - Internet Security Plus

Popup that I cant remove

I have a popup that i keep getting (this is the link; res://ieframe.dll/dnserrordiagoff.htm#res://ext1.engageya.com/widget/inj_footer_tag_noprob.html) and  cant find the .exe file in my control panel. I googled the ad maker (NoProblem) and came up with many results saying negative things about them.   I would like to remove this and the other NoProblem ads I get as soon as possible. Thank you

0
F
7 years ago
T
New Voice
TracerNew Voice
posted in Webroot® SecureAnywhere™ - Internet Security Plus

After using WEBROOT "PLUS" for one year, ....My opinion is....

     VERY HAPPY / Just renewed it for 2 more years ...a few hours ago.   Got my Lenovo laptop (my first laptop) a year ago. / Came with 1 year of WEBROOT PLUS.   First off, it preformed flawlessly........yet ya barely notice it is there. I'm not unskilled,but far from a "Computer WIZARD"  .............the setup is  easy to use.   It obviously covered all aspects of security better than every  other anti-virus  I previously used. Not one glitch if a full year.   OK, so safe bet........Happy camper with WEBROOT performance! -------------------------------------------------------------------------------------------------------------------------------------------------- But add to that....this community forum  has been a HUGE BONUS.   I've only posted a couple of times with questions, even though had MANY QUESTIONS. I didn't need to post them because  others already have and were answered well in threads.   People a

0
T
New Voice
8 years ago
JimM
JimMRetired Webrooter
published in Webroot® SecureAnywhere™ - Internet Security Plus

Missing Search AnnotationsKnowledge Base

[h2]Question[/h2]I am missing my search annotations in my search engine results.  Why don't I see the icons for which links are safe? [h2]Answer[/h2]It is normal for Webroot search annotations to be disabled on systems that: 1. Have another search page annotation system running. 2. Connect to the internet via a HughesNet satellite connection. 3. Connect to the internet via a proxy server. Also, please keep in mind that search annotations are not available for secure Google searches (HTTPS). If you are logged into a Google account and are therefore using Google's secure search feature, your Webroot search annotations will not appear.   You should also ensure the option for search annotations is turned on.  The setting is "Analyze search engine results and identify malicious websites before visitation," and it is located in PC Security > Shields > Web Threat Shield > Change Settings

1420
JimM
10 years ago
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Bronze VIP
bjm_
posted in Webroot® SecureAnywhere™ - Internet Security Plus

Boot Time Protection question

Hello Webroot Does WSA offer Boot Time Protection.  My definition of Boot Time Protection is > Boot Time Protection feature provides enhanced security level from the time you start your computer. It ensures better security by running all the necessary components that are required for computer protection as soon as you start your computer. A boot time scan is a virus scan that is run before the operating system fully loads up. This allows your security product to have access to all the files on your computer with no chance that they are being used by another program or the operating system.   I mean since WSA is all cloud.  How does WSA protect before operating system fully loads and I have a net connection.  Thanks

0
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Bronze VIP
7 years ago
J
jagsbeach
posted in Webroot® SecureAnywhere™ - Internet Security Plus

7de2fd7.js

  I have a file that pops up to install/ open  7de2fd7.js Windows 8.1 has a caution message , unsure where this file originated from or how i keep getting.   I presume it has stuck itself on hard drive but search shows nothing.   I am one of the ones who tried windows 10 and found it be slower and freezing issues, so I removed,   any thoughts or answers appreciated.   Jagsbeach

0
J
7 years ago
JimM
JimMRetired Webrooter
posted in Webroot® SecureAnywhere™ - Internet Security Plus

Webroot and the Windows 8 Release Preview

(empty)

0
JimM
10 years ago
F
fgessler
posted in Webroot® SecureAnywhere™ - Internet Security Plus

Accessing a certain website but is unable to connect due to security settings

I am attempting to access an website application; howver, internet explorer is telling me they cannot access throught port 3389.  Does anyone have knowledge of what that is and how to resolve ?

0
F
7 years ago
H
heyu516
posted in Webroot® SecureAnywhere™ - Internet Security Plus

someone using my email address sent out the php mail. How can I fix it?

Right before Thanksgiving, I starts getting a lot of return email which I do not know where they are from and I do not know those people.  It is use my company email address on behalf of the Walgreen, Walmart, target etc... to sent out those emails.  I try to fix it, but I do not know how. I have geek squad help me to check, and change log in and change IP address, but use less. One day, my friend help me to find out, it was someone use my email address sent out the php mailer.  Please let me know how to fix it. 

0
H
8 years ago
prince1011
Community Leader
prince1011Community Leader
posted in Webroot® SecureAnywhere™ - Internet Security Plus

Facebook and media quiz

Hi why don't we have a test or quiz for when we sign on to Facebook drunk so we don't put a comment or pic we regret?

0
prince1011
Community Leader
8 years ago
M
Mel67
posted in Webroot® SecureAnywhere™ - Internet Security Plus

Does yahoo mail cause security threats

I've been told that yahoo junk mail causes threats on HP! Is this true?

0
M
7 years ago
C
Coronal
posted in Webroot® SecureAnywhere™ - Internet Security Plus

How do you change the name of the pc?

I like how you can name each computer in the control room but how do I change one of the names, or is that possible?   Thanks, C

0
C
7 years ago

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