Webroot® SecureAnywhere™ - Internet Security Plus
Webroot® SecureAnywhere™ - Internet Security Plus
- 2,475 Topics
- 9,957 Replies
I installed WSA on my wife's laptop but it is not visible on the PC Security console. I did have WSA installed on there a couple months ago, uninstalled it then asked the support team to have it removed from the console. Could this be why it's not showing up even though it's installed again? P.S. As a disclaimer, I have reported this to the support team via a ticket but I've not heard back since Saturday, so I thought I'd ask here too.
Hi I have an issue when installing PTP Accounts. The tallcomponents.pdf.controls. winforms.dll keeps getting picked up as a threat and is then deleted. I ran a manual scan on one machine and selected to ignore the threat but I can't do this for every machine. Is there something I can do to prevent the scan detecting this file as a threat? Thanks Paul
Does WSA Essentials only scan on access with its cloud database? Under what circumstances will WSA scan a file or executable with its cloud database? I'm assuming WSA Essentials Identity Protection uses something similar to a behavior blocker from within the browser & also limits connections for a particular page, but WSA does not scan HTTP, HTTPS, FTP, SMTP, or POP3 protocols with its cloud database. Am i correct in my understanding of how WSA works. WSA does not scan HTTP, HTTPS, FTP, SMTP, or POP with its cloud AV. Is this correct? I'm trying to learn the fine mechanics of how WSA works so I can make an educated decission on which security products would best compliment WSA for my particular needs. I work with sensitive data, and need to make sure i'm covering all posible entry points that could be exploited. It would be great if I could obtain some detailed documentation or be advised by someone that is very knowledgable on the fine mechanics of WSA. Thank You in advance!
I use RoboForm Pro for my passwords. (RoboForm Version 7.7.6). I have noticed that WSAE always sets RoboForm on the "Monitor" setting in Active Processes. Is it safe to have RoboForm on the "Allow" setting or is there a reason WSAE keeps it at "Monitor" setting?
i have contacted support today about this just wondering if others have the same error the message i sent was blue screen on startup & a system restore error in event viewer ok i have been having a problem on 2 pc's with system restore errors in my event viewer so i restored 1 of my pc yesterday and i still get the error event id:1 source:sr The System Restore filter encountered the unexpected error '0xC0000369' while processing the file 'ntuser.ini' on the volume 'HarddiskVolume2'. It has stopped monitoring the volume. i have a three pc license of Webroot Secureanyware Essentals 1 on my laptop of win7 and 1 on my main pc winxp sp3 MCE and now on my other pc with winxp sp3 MCE also restored a few weeks ago and i put Webroot Secureanyware Essentals V188.8.131.52 today and got a bluescreen and also the same system restore error in my event viewer (i wish i had not restored my main pc now becouse i lost some software i cant get back ) so now on 2 pc's i get the same error it mu
As far as I know Windows 7 has a two way firewall, what exactly does Webroots firewall do and can it conflict with Windows Firewall? I am very cautious about letting third party software clean my registry. If your software totally safe when it is touching my registry for cleaning? I have cleaned my registry in the past with software like CCleaner and it really caused problems because I am an idiot and cleaned too much haha.
Hi, i have a few questions before buying webroot, maybe someone can help me out? [list=1] [*][b]Network shares/mapped drive[/b] Personally i have almost all my personal data stored on network shares. If i try to run a manual scan on these shares, the scan stars and almost immediately stops. The logfile states that nothing was scanned. If I right click scan a folder, some files get scanned, but not all and it doesn't seem webroot is diving deeper into sub-directories. Can anyone clarify, what the expected behavior is? [*][b]Firewall[/b] Unlike other products, webroot doesn't seem to integrate with the windows firewall, which is perfectly fine for me. Does the webroot firewall take precedence over the windows firewall or will the rules in the windows firewall match first? [*][b]Reporting[/b] This is more like a feature request. Are you planning on improving the reporting interface and logfiles of previous scans? The report interface is very tiny on i.e.. 2560x1440 with the fixed sized
When I open the Protected Applications (Open WSAE > Identity & Privacy > Protected Applications Advanced) I list the following: IE - Protected FF- Protected WOT - Allow (Had to change to allow after installing WOT because after installing WOT WSA sets it to Deny) The following entry has me puzzled: a0079894.exe C:System Volume Information_Restore ( lot of numbers & letters) - Set to Deny Why do I have Restore in this setting or why did it appear? Can I delete this entry without having problems?
I have installed WSA Essentials 2012 and have a question/concern regarding the firewall. I have set the firewall mode to "Warn if any process connects to the internet unless explicitly allowed". This seems to be working each time I open a new appliction (that needs network access) I get a popup asking if I should allow it. So far so good... However, I noticed in the popup that there is a line stating "Allowing in 60 seconds" and this counts down to 0 and then allows access. After the 60 seconds the dialog box is recreated on the screen and the countdown start again (it does this a couple of times), though after the first 60 seconds the app is granted access. This does not seem like a secure feature. If a unwated app tries to send information and I am away from the screen, it will be allowed in 60 seconds? Can anyone confirm that this is the way this works? Is there anyway to change the behavior to not allow the connection by default? Unless I am not
Just have a quick question. After using Symantec for many years I decided to try out Webroot after reading the cnet review and seeing the test results. I purchased the WSE for all the PC's and mobie devices in my house. The features seem really great and it has a lot of user configurable options. A few weeks in, I submitted a support ticket asking a question about a virus that got past the webroot onto my pc. I clearly stated in my ticket that I was using WSE 2012 and not one of the older products. What I got back was a template response that basically said if you do not have WSE 2012 installed please download and install that version and then gave instructions on downloading and installing. I am not trying to be funny or anything, but it just strikes me as strange that they would respond to an important support ticket about a curent problem with a template and not even read what I was asking. So that I would know for future reference, can anyone enlighten me on whether or no
I'm thinking about switching to Essentials after using Kaspersky for a few years. I'm tired of the drag that KIS puts on my streaming rate, and bogs down almost any secure site I go to. When I looked at the download version of WSA, it shows 600k ..... and I was wondering if that is just the installer or the whole program? Also does it only work online? I don't leave my DSL enabled all the time, so can a scan be run offline? I'm also wondering about the "fast scans" that are advertised .... is that everything on the drive, or just the critical files? Thanks.
I have 2 problems, they may be related so ill ask them together Webroot will scan my computer, it will say that my volsnap.sys is infected as a possible rootkit. I will delete it as instructed and reset the computer and it will go away. But if i turn off or reset my computer after it "deletes" it it will come back. The second part of this question is now my Webroot will not remove the threat. It will say you can remove the threat, but when the promt to reset the computer should come up it just rescans and finds the same threat (an infected volsnap.sys) any help is appreciated, if im too vague tell me and il try to clairify !
Hi, I just renewed webroot SecureAnywhere Essentials and did a scan. It said I have a threat: calmain.exe in c:program filescanoncal and is W32.Trojan.Patched. Before I have Webroot get rid of it, I want to be sure it isn't software for my Canon camera which I connect to my computer every now and then. How can I be sure? Thanks
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I have noticed after updating WSA by downloading Version 184.108.40.206 over Version .95 that my WOT (Web of Trust) rating symbols next to the links when searching with IE 8 were missing. After looking at the "Protected Applications" in WSA the setting has changed from "Allow" to "Deny". I changed the setting back to "Allow" and the rating symbols appear. This was the only setting that changed. Is there a reason for this being the only setting changing after updating?
As there is a new update, I have been going around to my various machines in order to update them to the latest version. None of them are set to update automatically, which gives me a chance to evaluate a new versions stability prior to subjecting my 10 workstations to it. On two of them, it shows the update as being available but gives me an error when trying to download it. Something like “Webroot Cannot Be Updated At This Time”. I don’t know if it’s a server thing or if it’s on my end and wonder if anyone is experiencing this. Also interesting is that I downloaded the update and tried to install it on top of the current version and it would not install that way, making me believe the update is trying to contact something on the cloud and cannot.
When I install new trusted software OR update existing software, is there a way that I can pause WebRoot to make sure it doesn't interfere with the installation/upgrade process? I don't think shutting it down is a good solution. The software should have a "[b]allow trusted software to install/update[/b]" button to insure that the software is installed/updated correctly. Please advise.... Thanks!
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