I purchased WebRoot for my daughter's new computer because the antivirus software seems to get good reviews. When we inserted the WebRoot CD into the computer, nothing happened. There was no response of any kind. The instructions Explainer videos don't include any customer support phone number. Just a support email address. Uh oh. So I googled the WebRoot customer service phone number. I got a woman with a British accent who did nothing to address the issue. She asked for my email address and said someone would get back to me by email. Uh oh again. No one got back to me by email after several hours, so I emailed customer service myself. The next day, I got a canned email response that was a repeat of the instruction manual. None of which applied to the problem of the CD not working at all. WebRoot customer service is non-existent. The product doesn't work at all. WebRoot and its customer service are completely useless
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