Solved

iPad Installation


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One hour later and I'm still unable to download WebRoot on my iPad. Nothing should be this hard.

I followed the instructions to the letter and still, nada. I give up. I've had Webroot on my PC for years, the mobile devices will have to find another solution. This is ridiculous.
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Best answer by TripleHelix 17 February 2019, 21:30

Hello @LilBkrBabe and Welcome to the Webroot Community!

Just to make sure you have Webroot SecureAnywhere Internet Security Plus: https://www.webroot.com/us/en/home/products/compare

If so then you can only install the Free SecureWeb Browser and if you have the Complete version then you could install the Back Up & Sync, also note that Apple will not allow AV's to run on there iOS devices. https://discussions.apple.com/thread/7707879 and here: https://www.techadvisor.co.uk/feature/apple/do-you-need-antivirus-on-ipad-or-iphone-3669234/

SecureWeb: https://docs.webroot.com/us/en/home/wsa_mobilesecurewebforios_userguide/wsa_mobilesecurewebforios_userguide.htm

And if you had the Complete version Back Up & Sync: https://docs.webroot.com/us/en/home/wsa_backupandsyncforios_userguide/wsa_backupandsyncforios_userguide.htm

If you have more questions I will ping our iOS expert Sherry! @Ssherjj

Thanks,

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Userlevel 7
Badge +55
Hello @LilBkrBabe and Welcome to the Webroot Community!

Just to make sure you have Webroot SecureAnywhere Internet Security Plus: https://www.webroot.com/us/en/home/products/compare

If so then you can only install the Free SecureWeb Browser and if you have the Complete version then you could install the Back Up & Sync, also note that Apple will not allow AV's to run on there iOS devices. https://discussions.apple.com/thread/7707879 and here: https://www.techadvisor.co.uk/feature/apple/do-you-need-antivirus-on-ipad-or-iphone-3669234/

SecureWeb: https://docs.webroot.com/us/en/home/wsa_mobilesecurewebforios_userguide/wsa_mobilesecurewebforios_userguide.htm

And if you had the Complete version Back Up & Sync: https://docs.webroot.com/us/en/home/wsa_backupandsyncforios_userguide/wsa_backupandsyncforios_userguide.htm

If you have more questions I will ping our iOS expert Sherry! @Ssherjj

Thanks,

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