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Is there a simple way to temporarily disable everything?

  • 2 October 2014
  • 6 replies
  • 36465 views
K
The cloud backup system that I use will not install it's updates because webroot is interferring. I've disabled everything, but it's still not installing. Is there a simple way to disable everything temporarily?
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Best answer by BurnDaddy 1 September 2018, 18:54

Hi kaerophil,
 
Welcome to the Webroot Community.
 
In addition to the great info that @ has posted.
 
Are you sure you're right-clicking the Webroot icon in your system tray?
 

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6 replies

Ssherjj
Rank
Userlevel 7
Hi kolson,

Welcome to the Community,

You should be able to turn of the software from the icon in the system tray. If you right click on the W icon and click on Open, it will open up the console where you can adjust the settings and turn features on and off. Go here as well for details
 

Webroot SecureAnywhere is designed to provide continuous protection. Although third-party programs may recommend you disable your security software during certain processes, e.g. installation, you should not need to disable SecureAnywhere in such cases.

In the past, other security programs have interfered with software and driver installation, but SecureAnywhere works differently. Shutting down your Webroot protection can actually hinder many important program functions, without providing any real benefit. For this reason, we strongly recommend you allow the SecureAnywhere program to run at all times.

If you believe that Webroot is blocking the installation or update of a third-party program, it is not functioning as designed. Please complete the following steps to confirm this is the case and, if so, let us know so that we can research the conflict.

Part 1: Turn off Webroot SecureAnywhere
 
  1. Locate the SecureAnywhere icon in your system tray. [img]http://sw.nohold.net/Webroot/Images/wsa_iconsystemtray.png[/img]  
  2. Right-click the system tray icon and select Shut down Protection.  
  3. A prompt confirming whether you want to shut down appears. Click Yes. [img]http://sw.nohold.net/Webroot/Images/wsa_shut_down_confirm.png[/img]  
  4. Depending on your settings, you may have to complete a CAPTCHA for confirmation as well.

Please let us know if you need more help.

Best Regards,
Sherry - Microsoft® Windows Insider MVP - Windows Security ALIENWARE 17R4 Win 10 Workstation Pro x64 (2004) / Mac OS X El Capitan (10.11.6) W 10 & (VM:15) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Note 8), iPad 6th Generation v13.2.3 -Webroot Beta Tester, Security
Baldrick
Rank
Userlevel 7
Hi kolson2
 
Welcome to the Community Forums.
 
As an alternative you may want to investigate the 3 key areas of WSA where files may be blocked and the user can intervene. If so the please review this Knowledgebase Article as in coversin detail the difference between the various tabs in WSA which you can set items to "Allow," "Protect/Monitor," or "Block/Deny?"
 
1. PC Security > Quarantine > Detection Configuration
2. Identity & Privacy > Protected Applications
3. System Tools > System Control > Control Active Processes
 
It is possible that a file has been recorded under one of the above and is preventing your cloud update.
 
Hope that helps?  If not thne please do come back and let us know and we can look to investigate further.
 
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
K
Rank
I need to shut down Webroot Secure Anywhere so I can do a backup of my system (It doesn't work unless I shutdown Webroot), but I tried right clicking on the Webroot icon, but here is no "Shut down Protection" button.  I went through all the options but cannot find any way to temporarily shut it down.
 
So how do I do it?
TripleHelix
Rank
Userlevel 7
See here and make sure this is checked and then save then you should be able to shut down WSA by right clicking on the Tray Icon! https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#SettingPreferences/SettingInstallPreferences.htm%3FTocPath%3DSetting%2520Preferences%7C_____5
 


 
 

Daniel - Microsoft® Windows Insider MVP - Windows Security - Windows 10 Pro x64 for Workstations Version 2004 on my Alienware 17R2 and Alienware 17R5 with Webroot SecureAnywhere Complete Beta Tester for PC & Android.
B
Rank
Hi kaerophil,
 
Welcome to the Webroot Community.
 
In addition to the great info that @ has posted.
 
Are you sure you're right-clicking the Webroot icon in your system tray?
 

BD ☮
K
Rank
It worked now.  I don't know why it didn't earlier.

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