Have recently extended my subscr1ption for secureanywhere by entering a previously purchased Essentials 2102 license key. Had checked with sales that this would work...and it did but it took a little while to convert the Essentials features to those for Complete (as per the conversion philosophy for this, i.e., old Essentials user get Complete and then can either renew that next time or downgrade.
Anyway, the net result of this renewal (this way) is that temporarily i reverted to Essentials functionality only until the coversion to Complete took place...and in the interim I lost the Password Management functionality in the browser, etc. no problem...that returned temporarily but on SUnday morning I found that I got a red banner at the top of the browser saying "Your subscription has expired. Renew now to continue accessing Password Management" and a Try Again option...which just asked me for my userid/password which I entered and so we went on in the same loop.
In an effort to break the loop I signed on to my.webrootanywhere to manage my account line (using the previously mentioned userid/password) successfully...so it obviously recognises my original account, and under 'Passwords' is see 'Your keycode has now expired' plus also have a 'Renew/upgrade option in the top right corner of the icon/option. Managed to get into the option and add my new license code (why did it not pick that up automatically when I entered it initially?) but still has not managed to allow be back to use the Password Management functionality.
Looks like a glitch which I would be grateful if anyone can advise as I have logged a ticket with Support but it is now some 24 hours since that and I have not had a peep out of them.
I am sure that someone else must have had this issue before..havn't they?.
Many thanks in anticipation.
Best answer by MikeRView original