Best answer by RetiredTripleHelixView original
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We try to discourage the "Please add this to my existing code" function of support, though. While it can be done, it's more inconvenient for the user and can have unforeseen side effects on occasion.
Also note that you can purchase multiple years and the extra years get an extra discount as well.
How does one go about extending a current license?
Type in your key code and submit and you will be given options to renew, upgrade, and/or any combination of the above.
Alternately, you can call the sales department at 1-866-612-4268 in the US or see http://www.webroot.com/En_US/about-contactus.html for other locations. The US Sales folks are even here for another two hours today from when I post this message. 🙂
I've since opened a support ticket, asking for the time to be added to my existing key. Was opening a support ticket the right thing to do?
Best Regards, Tim
It's not much of a.gift.
Or just reset everyone's wallpaper.
Actually, it's pretty scary powerful, I won't even get into the other stuff they let you do with a business account...