i usewindows 10 and chrome. i keep losing internet connection.
Userlevel 7
Hi jimk
Welcome to the Community Forums.
There could be a number of reasons as to why one loses an internet connection, but what you can try is the next time you do check your router and make a note of the lights that are on & what colours they are (will be useful if you have to contact your ISP for help).
The switch off you router; can unplug it physically or just flip the on/off switch if it has one. Wait for 5 minutes and then switch it back on and let it go through the connection cycle again.
Monitor the issue...hopefully the power down/power up will sort you out but if not then I would suggest that you check out the manual for the device and look as to how you reset it to factory settings, as the next thing to try.
Regards, Baldrick
Welcome to the Community Forums.
There could be a number of reasons as to why one loses an internet connection, but what you can try is the next time you do check your router and make a note of the lights that are on & what colours they are (will be useful if you have to contact your ISP for help).
The switch off you router; can unplug it physically or just flip the on/off switch if it has one. Wait for 5 minutes and then switch it back on and let it go through the connection cycle again.
Monitor the issue...hopefully the power down/power up will sort you out but if not then I would suggest that you check out the manual for the device and look as to how you reset it to factory settings, as the next thing to try.
Regards, Baldrick
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