Today I wasn't able to use the password manager, and I got a message that the license had expired.
I logged to my console, and I found out that the password manager is still tied to the old code, and I have no way to switch it to the new code, like I did for my desktop and mobile endpoints, so I'm stuck.
I've opened a ticked but of course being the week-end I bet won't get a reply any time soon.
There are things I need to do ASAP, and I can't because all my online passwords are inside the Webroot password manager, and I can't use that functionality even though I paid for it.
I find it utterly ridiculous that the user doesn't have an autonomous way to transition the password manager to a new valid license code.
How could your developer team overlook such a huge limitation in your system? Frankly, so far I was very satisfied with SecureAnywhere but this sloppy design is causing me to seriously reconsider my renewal.
Best answer by nicView original