Best answer by JDMooseView original
Can anyone tell me how to delete a user from the Manage User dropdown. I created a fictitious user because I am having a problem with Backup and Sync. I am the only one who uses the computer and being the Administrator, it will not allow me access to perform backups. When I created the fictitious user it allowed it access to backups. I have been trying all day to resolve the problem, even contacting Webroot support and uninstalling and reinstalling Essentials. Not only do I not have access to Backups and a fictitious user, my file manager shows my computer three times and it will not let me delete any of them.
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It seems like you do have some sort of problem going on there. I wouldn't try to delete anything right now until you hear from the Webroot Team.
Make sure that your account and users have Admin settings enabled.
Changing User Permissions
Please Send me a Private Message with the two email addresses you have used on the My Webroot Account as well as the one you use to open a support ticket.
You are now set up and your Backup & Sync is working on the new My Webroot Account.
Please let me know if you have any other questions!