Microsoft seems to be raiding and attacking my PC with myPCkeeper. how do I stop this threat ?
My PC is being threatened by microsoft mypckeeper ( amicrosoft security agent that interupts my PC any time they want . I thought webroot was my protector ?
Userlevel 7
Hi petespages
Welcome to the Community Forums.
Well, from my research myPCKeeper does not figure amongst the list of the usual apps we see reported here that are a non-malware program we commonly refer to as a PUA or Potentially Unwanted Application.
Now I am not saying that this app is one of those but that type of app, by it's nature, are very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
Now, as I cannot see this app listed as amongst the usually PUAs then I would suggest that your first port of call will be to go to the Add & Remove Programs function in Window, and see if you can spot in the list of programs installed something that looks or resembles myPCKeeper. If you can find it then try to install it and see if that resolves the issue.
If not then iff you feel or consider yourself technically proficient then you can try these steps to remove it from your system.
At this juncture I should precise that whilst WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
Finally, if the above does not work then or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Please let us know how you get on here.
Regards, Baldrick
Welcome to the Community Forums.
Well, from my research myPCKeeper does not figure amongst the list of the usual apps we see reported here that are a non-malware program we commonly refer to as a PUA or Potentially Unwanted Application.
Now I am not saying that this app is one of those but that type of app, by it's nature, are very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
Now, as I cannot see this app listed as amongst the usually PUAs then I would suggest that your first port of call will be to go to the Add & Remove Programs function in Window, and see if you can spot in the list of programs installed something that looks or resembles myPCKeeper. If you can find it then try to install it and see if that resolves the issue.
If not then iff you feel or consider yourself technically proficient then you can try these steps to remove it from your system.
At this juncture I should precise that whilst WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
Finally, if the above does not work then or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Please let us know how you get on here.
Regards, Baldrick
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