QuestionI have Webroot SecureAnywhere Essentials or Complete. I normally have a padlock icon on my Webroot system tray icon if I am browsing the internet, but sometimes it isn't there when I'm browsing HTTPS sites. Am I still protected?
AnswerThis is usually a cosmetic issue. Typically the shield itself is actually working fine but the icon is not showing up properly in the system tray.
If you would like to test the Identity shield, the testing program available at the following website can test whether or not the shield is working: http://www.zemana.com/anti-keylogger.aspx
As long as it's working, you will see that on HTTPS sites your keystrokes are not logged and screen grabs do not show anything.
In the event it turns out to be more than a cosmetic issue in your case, you should open a support ticket here.