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My computer shows "Expired" on the console

  • 26 October 2021
  • 5 replies
  • 66 views

Userlevel 4
Badge +15

I have 78 days of coverage left. When I click on my computer, it shows the error: nCode: host01

 

What to do? Am I still protected?

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Best answer by TripleHelix 27 October 2021, 04:10

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5 replies

Userlevel 7
Badge +63

Hello @jreddoch 

 

Reboot the system to see if that helps? Are you using the Webroot version or the one from Best Buy Geek Squad?

 

If you want you can try a clean reinstall?

 

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Go into Safe Mode and Delete these Folders if they are there!
  • C:\Program Files\Webroot Folder
  • C:\ProgramData\WRData Folder (Hidden Folder)
  • C:\ProgramData\WRCore Folder (Hidden Folder)
  • Boot back into normal mode
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot once again
  • DO NOT import any old settings as you can set it up as you like once it's done

Info in case you don’t know how to go into Safe Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234

 

Please let us know if that resolves your issue?

Thanks,

Userlevel 4
Badge +15

Thanks, it came back, which is good as you now need an IT degree to uninstall now!:grin:

Userlevel 7
Badge +63

Great to hear! :wink:

Userlevel 4
Badge +15

For future reference, where do you find those files like :

  • C:\Program Files\Webroot Folder?
Userlevel 7
Badge +63

For future reference, where do you find those files like :

  • C:\Program Files\Webroot Folder?

 

https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2

 

 

 

 

HTH,

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