As I mention in the subject line, I appear to be having issues with my webroot scanning setup. It was working fine a few days ago after being fixed for issues where it wasn't doing the scan at all. Now it's having an issue where if I scan a single file ahead of the daily scan, it is resetting itself to start it's next scan in 24 hours instead of just doing it's normal daily scan. The WRData folders and files in the program data section has also taken a massive leap from 110 mb total size (with the size on disk listed as 108 mb.) to 894 total space with 819 mb size on disk. Windows did recently do an update, so maybe that cause the issue? I tried to call customer service, but they're apparently flat out closed on Sundays. If I could, I'd post images for this. Can anyone help?
Edit: Ok, so things got worse. The countdown did set back to normal, for whatever reason, but then when it did the countdown, it didn't do the scan and once again just set to scan tomorrow. This is an issue that's happened a few times already on this machine. I don't know how to fix this.
My daily scheduler is resetting if I scan a file ahead of the daily scheduled scan.
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Welcome to the Webroot Community,
Sorry to hear you are having issues. Would you try to follow these instructions below? Usually a clean install will fix alot of issues.
Please follow the steps closely!
Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
Great! We appreciate you letting us know that you are getting help. Pease let us know how things are going.This information would be very helpful to others with similar issue.
Hard to say what happened other then maybe the Webroot Cloud had a cliche or sometimes a reboot can fix this sort of thing. Or Support fixed it in the Cloud on their end?
Can you download and install Revo Uninstaller Free version here: https://www.revouninstaller.com/revo_uninstaller_free_download.html and use that to Uninstall WSA and clean leftovers under Advance mode then Reboot the system then check to see if the C:ProgramDataWRData Folder is gone and if it's still there please delete it then do a clean reinstall exactly as said above by
This is my setting as I want my system to scan at 1:00PM each day on the dot and it does!
Here you go Warwolf. ;)
Edit: P.S. Sherry, you have links to the user guides in your siggy. :D
EDITED: Thank you for waking me up. I didnt think about those links! I could of done that myself...oops :D :p
There's no way in the world, with my fat fingers, that I'd ever be able to post a link here in the Community from my phone.
I would go insane trying. 😃 😛 😃