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My question is, how do I find out how many and what computers are on my licence? Thanks

  • 20 January 2017
  • 4 replies
  • 61 views
B
Rank
Userlevel 1
Hi,
I ask this question because over the recent years I've got rid of a couple of laptops and I don't currently use
a desk pc that I have but I need to add another laptop that my daughter has just bought.  Not sure whether I'm at my
5 pc limit.   How do I check and how do you delete old or defunct pc/laptops? 
 
Tha nks.
icon

Best answer by billybubmctavish 20 January 2017, 11:00

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4 replies

Petrovic
Rank
Userlevel 7
Badge +52
Hello
 
Please have a look here at this PC User Guide articles that can help you
 
Viewing PC status
http://live.webrootanywhere.com/content/669/Viewing-PC-status
Managing users
http://live.webrootanywhere.com/content/666/Managing-users
Deactivating Computers
http://live.webrootanywhere.com/content/675/Deactivating-a-PC
 
and other articles in SecureAnywhere Management Website User Guide Overview
Helpful Webroot Links: Download (PC) | Download (Best Buy Subscription) | Submit Support Ticket | Account Console | User_Guides | BrightCloud URL lookup
B
Rank
Userlevel 1
Thanks for the links etc.  Unfortunately I haven't got an account although I apparently registered
the licence.  I've been trying to get the account going but when asking for 'forgot password' reset,
I don't receive the e-mail they say they have sent.  Am I in the right place I think I have Secure Anywhare Complete.
Thanks for your help.
Petrovic
Rank
Userlevel 7
Badge +52
@ wrote:
 
I don't receive the e-mail they say they have sent. 
Try to check the SPAM folder in email
You can also contact Support by submitting a Trouble Ticket. Webroot Support is free to all licensed WSA users and Support will help you resolve the issues you are having.
 
Helpful Webroot Links: Download (PC) | Download (Best Buy Subscription) | Submit Support Ticket | Account Console | User_Guides | BrightCloud URL lookup
B
Rank
Userlevel 1
Ok, I'll do that.  As it happens my daughter managed to install it ok with the info I had from a previous e-mail
when I purchased a while ago, so it's not desperate as obviously that wouldn't have been possible if I was
up to my limit.   So that part is ok and I'll get on to Support to get my Account sorted.
 
Thanks for your help
 

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