Tthe Trojan Threat is a w32.Trojan.Gen
cewijnuco.dat in c:programdatacewijnuco
After many attempts and arescanning and clicking on remove it finally told me to get help from Webroot.
Elaine Johnson - [email removed for privacy]
Userlevel 7
+3
Hello Elainesnotebook, and Welcome!
Yes it's best to contact Support: Submit a Support Ticket
They'll easily fix it for you.
Yes it's best to contact Support: Submit a Support Ticket
They'll easily fix it for you.
Userlevel 7
In some cases this issue may be solved very simply by booting the computer in Safe Mode with Networking
and running the program there. This has to do with the fact that the Webroot program loads differently in this special diagnostic mode of Windows.
Safe Mode with Networking loads a default video driver at a low resolution or screen depth which may cause your software and desktop to change appearances. To access this mode of Windows please follow the steps listed below:
1. Restart the computer.
2. When you see the black-and-white Starting Windows bar at the bottom of the screen, repeatedly tap the F8 key until the Windows Advanced Options menu appears.
3. Use the Arrow keys to select Safe Mode with Networking and press Enter.
4. When you are asked to login to Windows please login to your account.
5.
Open SecureAnywhere and click the 'cog' beside 'PC Security'.
On the Scan & Shields tab, select Custom Scan.
Select deep scan from the Customized Scan Window and Click Start Scan
6. After the scan has run then restart your computer to see if that has fixed the problem.
If the program does not update successfully in Safe Mode with Networking, or does not load properly in Normal Mode, please respond to this message for further assistance.
and running the program there. This has to do with the fact that the Webroot program loads differently in this special diagnostic mode of Windows.
Safe Mode with Networking loads a default video driver at a low resolution or screen depth which may cause your software and desktop to change appearances. To access this mode of Windows please follow the steps listed below:
1. Restart the computer.
2. When you see the black-and-white Starting Windows bar at the bottom of the screen, repeatedly tap the F8 key until the Windows Advanced Options menu appears.
3. Use the Arrow keys to select Safe Mode with Networking and press Enter.
4. When you are asked to login to Windows please login to your account.
5.
Open SecureAnywhere and click the 'cog' beside 'PC Security'.
On the Scan & Shields tab, select Custom Scan.
Select deep scan from the Customized Scan Window and Click Start Scan
6. After the scan has run then restart your computer to see if that has fixed the problem.
If the program does not update successfully in Safe Mode with Networking, or does not load properly in Normal Mode, please respond to this message for further assistance.
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