Best answer by RetiredTripleHelixView original
New Install- Invalid Keycode
I just purchased Webroot and I am attempting to install it. When I enter the keycode I receive a message stating the keycode is valid but has expired. I have verified that it does not expire until 11/9/2014. What can I do to correct this? Thanks!
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If I may ask:
I might have a suggestion or two once I know those items
Ok, did you type in the key code manually or did you use copy and paste? I have seen a lot of cases of keycode problems solved by entering the keycode copy/paste instead of typing it manually.
You might also just plain try to do a fresh install from a new download. Remove WSA from the computer, reboot, and then re-download using the PC Download link below in my signature.
Give it a try and let us know if any of that works!
I just completed the uninstall w/reboot and attempted install again. I still received the same message. Help!
Also, I performed a refresh for the keycode on the back end and it may have resolved the issue.
Welcome to the Community Forums...:D
As you will have seen from this thread there are some issues in this area and so the best advice I can provide is to re-iterate what Daniel (TripleHelix) advised to a prior post that was similar in nature (BTW...it is always good to listen to Daniel ;)) and
"Please Submit a Support Ticket and they can look at your keycode and help you fix it ASAP!"
It may take a little longer over the weekend but they will hopefully sort you out.
Hope to see you around in the Forums.
Please don't get me wrong you have done absolutely the right thing; posting a support ticket but also, in doubt, posting here as we all work together (Community & Support) to get to the bottom of things for users...and sometimes we in the Forums 😉 do uncover alternative solutions.
As we say here...'One for all & All for one'.
Have a great weekend
I wonder why Amazon is selling Best Buy versions?