Best answer by RetiredTripleHelixView original
New Install- Invalid Keycode
I just purchased Webroot and I am attempting to install it. When I enter the keycode I receive a message stating the keycode is valid but has expired. I have verified that it does not expire until 11/9/2014. What can I do to correct this? Thanks!
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Please don't get me wrong you have done absolutely the right thing; posting a support ticket but also, in doubt, posting here as we all work together (Community & Support) to get to the bottom of things for users...and sometimes we in the Forums 😉 do uncover alternative solutions.
As we say here...'One for all & All for one'.
Have a great weekend
If I may ask:
I might have a suggestion or two once I know those items
Ok, did you type in the key code manually or did you use copy and paste? I have seen a lot of cases of keycode problems solved by entering the keycode copy/paste instead of typing it manually.
You might also just plain try to do a fresh install from a new download. Remove WSA from the computer, reboot, and then re-download using the PC Download link below in my signature.
Give it a try and let us know if any of that works!
I just completed the uninstall w/reboot and attempted install again. I still received the same message. Help!
Also, I performed a refresh for the keycode on the back end and it may have resolved the issue.
Welcome to the Community Forums...:D
As you will have seen from this thread there are some issues in this area and so the best advice I can provide is to re-iterate what Daniel (TripleHelix) advised to a prior post that was similar in nature (BTW...it is always good to listen to Daniel ;)) and
"Please Submit a Support Ticket and they can look at your keycode and help you fix it ASAP!"
It may take a little longer over the weekend but they will hopefully sort you out.
Hope to see you around in the Forums.
I wonder why Amazon is selling Best Buy versions?