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No download option

  • 10 February 2021
  • 1 reply
  • 36 views

I have purchased the Webroot Internet security Plus with Antivirus to use on my Kindle Fire. I have installed the app from the store. I created an account. I cannot log in as it says my password is incorrect. I have changed the password. I have no option to download anything anywhere as I cant even log into the app. How do I fix this so my tablet is protected?

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Best answer by TripleHelix 10 February 2021, 19:59

Hello @Laci426 

 

See here for info:
https://community.webroot.com/webroot-mobile-security-for-android-15/webroot-anywhere-secure-for-kindle-fire-10-9th-generation-344090 @khumphrey again the same issue as posted before.

 

Please Submit a Support Ticket and they will sort it out for you.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

 

Thanks,

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Userlevel 7
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Hello @Laci426 

 

See here for info:
https://community.webroot.com/webroot-mobile-security-for-android-15/webroot-anywhere-secure-for-kindle-fire-10-9th-generation-344090 @khumphrey again the same issue as posted before.

 

Please Submit a Support Ticket and they will sort it out for you.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

 

Thanks,

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