Question

No Forgotten Password Email Sent

  • 1 August 2019
  • 1 reply
  • 195 views

Userlevel 1
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Requested new password email link to be sent, 5 times, no email- nothing in junk, nowhere.


https://
No email shows up - Why is this not working?

1 reply

Userlevel 1
Badge +5
After speaking to tech support - If you do not setup the "dashboard" you have no Webroot account, therefore no email on record, even though Webroot sends an auto-renewal email to the address that is not part of your webroot account to notify of auto renewal.

This makes absolutely no sense and is utterly confusing and not clearly explained when setting up webroot as far as I remember.

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