I recently installed 123 copy dvd gold 2013 onto my computer. Everything was fine until after I registered and the software said there was an update available. I downloaded the update but after that the screen froze and webroot popped up saying a threat was detected. I followed the instructions on the screen and webroot quarantined a file. I tried to do a google search on the type of file it was (csi7191.exe) but did not come up with anything. I also did a search for viruses associated with 123 copy dvd gold and a message from its website said your antivirus may not allow you to download it due to the copyright protection software. It goes on to say it is safe to download their software. I purchased the original 123 copy dvd software from a store and upload it on my computer from a disk which did not produce any warnings from webroot. The issue came up when I tried to download the update.
My question is does anyone know what this file is csi7191.exe and what is does to your computer and if it is safe to restore or should I just uninstall the software from my computer completely? I would like to use the software but not if it puts my computer at risk.
One last (simple?) question. In the learn more section of webroot is says a lock will appear on the webroot icon on the system tray when you are online. This does not always appear for me and I was wondering if I should be worried about it.
Thanks for reading and for any advice you can give.
Best answer by shorTcircuiTView original