Over charged

  • 24 April 2017
  • 2 replies

I signed up for internet security plus yesterday after my trial ended my card was charged 3 times one for $52.43 that I authorized and two others for $52.33 that I did not authorized. How do I go about a refund on the two unauthorized charges?

2 replies

Userlevel 7
Badge +62
Hello T-N-T,
Welcome to the Webroot Community,
Sorry to hear this. Please go here http://www.webroot.com/us/en/onlinerefund
For assistance with refunds, contact the Consumer Sales team.
 If your Webroot subscription is from Best Buy, please call Best Buy at 1-800-433-5778.
Hope this helps?
Userlevel 7
Greetings @ and welcome to our Community.
I've had our Team reverse the two pending charges on your account. The funds can be released for future use once your bank processes the reversal on their end. Please contact your financial institution with any further questions regarding the status of the reversal.
Let us know if you need anything else!