What's going on specifically is this. In Opera, when I press Alt-D, focus initially shifts to the address field (as you'd expect it to) but then when I release the Alt key (in slow motion, one hits Alt, then D, then releases D, then releases Alt), focus shifts to the File menu item (as in File, Edit, etc)...it doesn't cause the menu to drop down, but highlights File and then I need to hit escape to clear it. So it's as if the Alt-key "KeyUp" event is being sent again. I'm in their beta program and can't tell you how many times I reported this and now feel more than a little foolish. Also, pressing Alt and any of the File menu shortcuts sometimes works and sometimes does nothing...disabling Weboot Protection causes Opera to work as it should.
I'm running Win8x64, Opera 32-bit (current version) where the problem is easy to recreate. I guess consider this a bug report...?
PS - I'm on the weboot essentials still as I was notified I'd be updated automatically to complete, but that has yet to happen.
Best answer by JimMView original
It would be best to go through support with this concern in order for our threat researchers to make any determinations necessary before further troubleshooting if any is needed.
Removing Opera from programs to monitor under the Identity Control program list and Allowing it under System Control program list have no affect. Disabling identity control DOES solve the issue. I didn't retest in Quicken as it's more difficult to replicate and much less an annoyance.
Was originally thinking this was related to Alt-key shortcuts but then thought I saw it with Ctrl-C and now others. Thanks for the update! I don't have time at the moment to capture logs for you guys as reqeusted...maybe it can be resolved without.
SecureAnywhere wasn't even on my radar until this morning when I had the same problem with an instance Notepad using ALT+F, S and ALT+O, W.
I unfortunately don't have permission on my machine to disable SecureAnywhere temporarily to rule it out. Hopefully this gets resolved, it sounds like they've been able to replicate it?
No problem, and I appreciate you posting a confirmation as well. It's good to hear it's not just my system(s). I had considered doing a clean reload of Win8 but I've had this as an on-going problem for quite a while. Same thing happens on my notebook which is running win7x86. I did test on a 2nd notebook and had found results to be inconsistent/inconclusive. Never used chrome but that is interesting to hear. Sounds like Mike and the WSA guys might be onto something.
Regarding the conflict with WSA and Opera, it's now a bit worse. Now when I hit <Alt-D> it positions focus to the address field and selects the URL if one is typed in there but then sets focus on the File menu (as if I pressed Alt-D followed by Alt (no other key) and release). I would need to press <Esc> to get off of the File menu. If I press Alt-D a second time in succession, the focus shifts away from the File menu and is positioned only in the Address field. That's odd behavior...haven't seen that before. Disabling Identity Shield resolves the problem entirely.
*I noticed I was on .85 the first time I reproduced the issue, so there was some extra weirdness I've edited out of this reply to avoid confusion. Updating to .92 still reproduces the issue as described though, so development is still going to be alerted.
I logged into our conference room machine for my daily meeting and ran into the same problem there. I checked the version of SecureAnywhere on that machine and it was also already updated to .96.
PS - I'm on the Complete version now.