Purchased Surface and got WR from Best Buy, Says Expired

  • 9 November 2014
  • 1 reply
  • 22 views

  • Hi Copmmunity,
I purchsed a Surface Pro 3 (it rocks) yesterday from Bests Buy.  I followed the webrootgeeksquad link asnd downloaded WR.  I also registered online.  When I go to the WR UI it says expired.  Any help is greatly appreciated.
 
Brian

1 reply

Userlevel 7
Hello ujohnb01, welcome to the WEbroot Community!
 
Sometimes re-keying the key code will fix this.  
 
  • Open WSA
  • Click the gear tool next to My Account
  • Enter your key code into the white box.  
  • Click Activate
  • Reboot the Computer
  • Open WSA
  • Check to see if it shows active.
 
Please let us know if this helps.  If not there are a couple of other things we can look at.

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