I formatted my PC yesteday. I have a subscription on WSA+, around 270 days back as far as I remember. But when I tried to put the PW in, it told me there was an error or something. I am using a trial right now. Can you help?
Best answer by acooldozenView original
Welcome to the Community Forums.
What you have described should not be a problem so would share with us exactly what the message you received was? That would help us determine what the cause of the issue is.
You should be able to enter your subscribed keycode at any time and convert the trial installation to a subscribed one by entering the keycode as per below (which I assume is what you are doing):
But if not then please do so and let us know what the outcome is. If this is what you do and then get the message/issue then please let us have more details.
Many thanks, Baldrick
Its funny, this time "activation" took a min or so, but then the "error FZLC00056 invalid or unknown key code?!
I know there was around 260-70 days back.
I have to admit that I have not come across that error message before. You are positive that you are entering the subscribed keycode in correctly? The best way to make sure is to copy/paste it from your registration email so if you still have that and can get the information then try that.
Otherwise the next thing to try is an uninstall/clean reinstall as that sometimes resolves these sorts of issues. If you you would like to try that option then please follow the steps below closely!
Please let us know how you get on.
I am an old customer, I have used WSA 6-7 years, so I know how to copy and paste the code on in groups of 4. I can tell where I have bought it? There has never been any problems of this kind before. But after the format It wouldn't have anything to do with the code.
I have tried to uninstall it,restart and install again. To no avail.
Apologies if my post appeared to be patronising...not knowing members experiences we tend to look to give as complete an answer as possible. :$
It has been know that an installation can be 'faulty'...not sure as to why and that a simple clean reinstall resolves the issue, so in cases like this we tend to recommend that as an approach...works in many cases but not always.
I would suggest that if you have not reinstalled since the initial reinstall of WRSA since your formatted your drive & then reinstalled the OS, that you try that...it is simple to do and if it works then great. But if not you have lost nothing but a little bit of time, as the next port of call will be to Open a Support Ticket to let the Support Team know/investigate the issue.
Hope that helps?
Silly question perhaps...but have you set up an online account?
On the assumption that you have can you describe exactly what happens when you try to open a support ticket (I assume that this is via the link I provided) and what messages you receive, etc.?
Many thanks, Baldrick
I seem to remember having heard of this happening occassionally in the past, but cannot find reference to the previous thread (will keep looking).
If you cannot opena support ticket then you will need to contact Support by phone and the various numbers (dependant on location) can be found HERE.
WIll post back if I find the thread I am thin king about.
I have no possibility to call US or UK. I only have a cell phone, and my plan only cover Europe and Asia.
Is there anything else I can do?:@
Do let us know!
Maybe one of our Administrators/moderator can open a support ticket or check this out for you?
That's a good point
No It has never been necesarry for me to use the support system. But it would be great if one of you could help me out that way.
I was thinking about it yesteday, so its great you guys mention it.
When you go to the SUPPORT link that Baldrick gave you what is it that you are actually seeing? Are you seeing image 1 or image 2?
But when I click on the orange button, I am being sent back to photo nr 2 where I have to write my e mail adr again, and it continue that way.
When you click (send us a message) on the page I indicated, it asks for an email address. After that if it works correctly, it asks for a password. This is NOT your Console password do you understand this?