Same holds true for signing in to my email... I attempt to save it but again, its not saving the information and I have to sign in each time I want to check my email.
Under Firefox Extensions...it says " Webroot Filtering Extension could not be verified for use in Firefox and has been disabled " Is this a possible problem and if so is there a fix4it ?
Much obliged for the help,
Best answer by BaldrickView original
What version of Firefox are you running? This was an issue in the past but we have not seen it for quite a while as far as I am aware. Most current version of Firefox is 47. Do you have that version?
If not then I suggest that you go to Settings > Help > About Firefox, and that should check your version, check for an update and if one is avaialble it should download it and install it for you.
If that happens allow the update, reboot & then check to see if the issue is resolve. Eitherway post back with your results.
If you open Firefox and look in the top right hand corner you should see the 'Settings' icon (it is 3 horizontal lines). If you click on that & select 'Addons', and then on the page displayed look down the list of addons/extension for the approrpriate Webroot one, and then click on the addon it self which should open up more detail together with a 'more' link. If you click on that you will have details displayed, including the version no.
I would recommend, at this point, that you Open a Support Ticket, to let the Support Team of your issue somthat they can investigate further as to why this is happening in respect to ypur system. They should be able to clear this up for you.
Please let us know what they come back with on this, as this is somewhat strange.
Using " Webroot Filtering Extension Firefox " as a Google search, I discovered that many others have had the same issues as I am having. It was on one of your postings from that Google search that was posted on 5/16/2016, that your suggestion then, as it is now is to open a support ticket. Thanks for your support....Robert.
Please do keep us posted on how you get on with the Support Team...as I said before this was an issue a while back but seems to have, for the majority, been fixed so it will be interesting to find out what the cause of this is for a minority of which you unfortuantely appear to be a member of. :(
Sure theser is...please see HERE.
I am impressed with the kindness and thoughtfulness and patience of all of the Technicians who I have dealt with regarding any matter/ question I may have. My hats off to all of ya !!
Glad your are sorted. Yes, the Webroot Support Team are the best in the business, and that is official, based on customer survey results.