Question

Samsung Galaxy S10

  • 28 December 2019
  • 3 replies
  • 71 views

Badge +3

I have a Galaxy S10 phone, I set up the Webroot SecureAnywhere apps on my phone, but when viewing the device status on my console, it shows up as a tablet. Anyway to correct this ? Will this effect the apps performance in any manner ?


3 replies

Userlevel 7
Badge +55

Hello @Gadgetman65 ,

Welcome to the Webroot Community,

I don’t believe it makes a difference but it would bother me if I was having my cell phone showing up on my Console as a Tablet and not an Android Samsung.

Would you Submit a Support Ticket and they can certainly straighten this out for you. This is a Free service with your Webroot Subscription.

 

Please keep us posted with the outcome if you get a chance.

Badge +3

Thank you for your expedient assistance. I submitted a support ticket and I am just waiting for their response…

:wink:

Userlevel 7
Badge +55

Hi there R. Thomas Jr,

You're most welcome!

Please give the Webroot Support Team 24-48 hours to respond back to your email. Especially since it's the weekend.

  Also do not Submit another Support to Ticket because it will put you back to the end of the line. Alright?

Have a great rest of your weekend. 😊

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