I never had this problem prior to today; was using ESET 9, and the main reason for switching to Webroot was that ESET was consuming 245megs of ram. Now my ram usage is minimal for this program, but my programs respond as if they are on crutches.
With thanks in advance
Best answer by RetiredTripleHelixView original
Please run the ESET Removal Tool as described in this KB Article.
Please try a Uninstall / Reinstall of Webroot after the ESET Removal Tool
Please follow the steps closely!
If the Uninstall / Reinstall doesn't fix the problem Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Perfect advice, Dave :)
Yes, please do reach out to our Support Team directly if
Followed the steps as outlined.
Boot into safe mode and ran eset uninstaller
Rebooted and installed webroot.
Scan completed with no problems.
Here are the results:
Payroll program takes 73 seconds to load, and 18 secs to close.
Chaos intellect takes 45 secs to load and does not close
Next, I disabled the real time shield.
Payroll program takes 9 seconds to load, and closes immediately.
Chaos intellect takes 7 secs to load and closes immediately.
Re-enabled the real time shield, and back to the same problem
What next guys?
Any help will be appreciated
Please Submit a Support Ticket as it could be a simple thing of getting some of your files Whitelisted in the Webroot Cloud Database!
Thanks and please let us know the outcome!
Have a good one
Tech support analysed my logs and after whitelisting the various programs, all is now good.
Many thanks once again guys
My system is working fine now.
I had recently switched from Kaspersky's internet security because Bestbuy discontinued their contract with them. In order to resolve this, I looked to Bestbuy's recommended alternatives and Webroot was one of two possibilities. I researched a bit and most if not all users chose Webroot.
After coming to a decision, I installed Webroot and my computer became very slow in functionality. The internet dragged and my normal Windows functions began to seriously lag. After following Dave's EXACT instructions, and after the final reboot, my Windows 10 returned to its normal state.
All in all, if you had purchased a security system from Bestbuy and were faced with choosing Webroot, you may experience a lag. Follow the instructions on this thread and it may help you.
You know where to find us if you need anything else :cathappy: