Unfortunately WRSA is causing some annoying slowdowns for me on two different computers at home. I've posted about the issue on the Wilders Forum (hello any fellow WilderBeasts!) and also have a support ticket open. Angela from the Sydney office has reproduced the issue, but as it seems to be a rare problem a fix has been a long time coming. I'm hoping to see if anyone here has experienced the same problem, as I'm feeling "special" in a bad kind of way :(
Firstly, the issue only occurs if one user logs off and another user subsequently logs on. There are no problems when the computers are first switched on. Secondly, the issue is fixed if WRSA is shut down and then restarted. The problem will then only re-appear following another logoff/logon event.
Whenever a new or updated program is run, WRSA performs an on-execution scan of any files (exes, dlls etc.) which are loaded. If no logoff/logon has occurred the scan happens at WRSA's normal speed and no slowdown is experienced. However, if a new or updated program is run following a logoff/logon it can sometimes take as long as 5 minutes for WRSA to complete it's on-execution scans and the program is finally permitted to load.
By observing the "Authenticating Files Pop-Up Screen" it can be seen that there is a delay of anywhere from 10-30 seconds occurring before each loaded file is scanned. The scan itself is quick - it is the delay before each scan commences that causes the problem. For example, if 10 files are scanned it can take 10 x 30 = 300 seconds before the loaded program becomes reponsive. There is no CPU or Disk usage occuring - WRSA is just waiting between scans.
Both are modern computers running Windows 7 (one 64-bit the other 32-bit) and there are no other security programs running. Apart from this problem WRSA runs well and the Support Staff have been great, I just wish I could find more users with the same problem so it can get fixed!
Best answer by MikeRView original