Solved

Status active. Subscription status expired.

  • 31 July 2021
  • 1 reply
  • 299 views

I renewed my Webroot Secure Anywhere account three months ago on a laptop that I have had for several years and continue to use.  That subscription allows up to three devices.

 

I have a second laptop that was recently purchased.  The antivirus software that came with it for a trial period has expired.  When I added the keycode from the renewed subscription from that was renewed 3 months ago, it shows my status as active but the subscription is expired.  How do I ensure that my machine is safe? How can I check to see what, if any other devices, are on that same subscription?  It looks like in the management console you can “add a PC” but when I click on the “+” button, it wants me to buy or upgrade.

Thank you.

icon

Best answer by TripleHelix 1 August 2021, 16:56

View original

1 reply

Userlevel 7
Badge +63

Hello @boydbc 

 

It’s best to talk to the sales department!

 

Purchases, renewals, and upgrades

Mon - Fri 7 AM to 7 PM (MDT)

wr-customersales@opentext.com

Tel: 1-866-350-6089

 

Thanks,

Reply