Submit Programs to be Whitelisted?

Hi georgeh
 
Can I ask why this method is preferrable to using the "Submit a File" functionality available in WSA under System Tools?  I thought that this was the point of this feature, even though I appreciate that there is a 'warning' when using it that a web ticker might be a faster option?
 
If that is indeed the case then why not save space in the .exe and remove this functionality?
 
Just curious. :D
 
Regards
 
 
Balders

Hi Jim
 
Thanks for clarifying the difference in methods/options.  Given what you say and that most probably most users will want a response to something submitted...is there any point in having the option in WSA until it is given more focus?  Certainly the ability submit something for review from within the applciation concerned is, in my eyes, a benefit...but perhaps I am alone in this view.
 
Anyway, thanks for clarifying. I am the wiser. ;)
 
Balders

Once you communicate the need to send a file to the agent who has your ticket, the agent will provide you with a way to do that. You can do it either by means of something like DropBox, YouSendIt, MediaFire, etc, or we have a utility that we can send you which will collect the file and send it back to us.
 
Baldrick, I'm inclined to think most users probably want a response as well, but not necessarily all of them request one.  Some people just want to submit samples to be helpful and aren't necessarily curious about the details of what we determine concerning the submission.  Other times it's perhaps a software developer who knows the code he just wrote hasn't hit our system yet, and he wants a way to give it to us for analysis but doesn't need us to tell him essentially "ok, thanks, we determined the file" via email or the ticket system every time he submits a new file.  So it serves a purpose, but yes, generally for most people creating a support ticket is the way to go.