System optimizer deleted Microsoft Office including all of my files along with all photos from mac
Please help! I recently installed the Webroot software on my mac. I was playing around with it since I had never used it before. I think I clicked somthing in the system optimizer screen to cause all of my documents, all of microsoft office (program and files) and photos to disappear. Please tell me these are recoverable.
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Welcome to the Webroot Community,
I am sorry to hear about your issues.
I have Mac running WSA Complete and i have System Optimizer. I don't believe that System Optimizer would delete your Files and Photos and/or Documents. Please have a look here at the Mac User Guide When using System Optimizer it states that these items are not recoverable. It states it only clears caches and temporary folders.
Have you checked your Trash bin perhaps?
I would Submit a Support Ticket and they can look int this for you. This is a free service with a Webroot license.
Hope you this helps somewhat?
Our Mac's experts will be happy to answer your question! ? ?
That's so odd because I use Microsoft Office and none of my files are deleted nor the program.
Maybe ? (Which TripleHelix has pinged him) who is our Threat Reseacher might have some information on recovery programs for the Mac and what not.
Have you checked the Finder for All Files?
I am so sorry that I cannot offer more help. 😞
Have you done a search in Spotlight? Please look here for information. http://www.macworld.co.uk/how-to/mac-software/spotlight-search-tips-os-x-el-capitan-yosemite-3531280/
I have submitted a support ticket and got the same exact reply that you have listed. I checked my trash bin and quarantine files. Nothing there. Microsoft office is completely deleted as well.
I am very sorry that this has happen to you. By default the system optimizer only removes files that are system related or trash.
The only other way that personal files would be removed is if "Delete Files Securely" was selected and then a folder was selected, a prompt will then ask if you are sure if you want to remove these files.
I know you don't want to hear it but without Webroot and the viruses that are out here... I do not think you would want to crash or loose your Mac to these threats. You could loose everything! Macs are under attack and we do need protection.
We need to have a backup of our OS because viruses can do more harm then you can imagine. Webroot will protect you but nothing is 100% and that's why it is so important to backup to an external device.
Again I feel for you in this situation.