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Transition from Intenet Security Essentials to Complete

  • 26 November 2012
  • 41 replies
  • 184 views
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41 replies

M
Userlevel 1
It also shows in my WSA interface when i click in My account 
 
Keycode ----------
 
Product  Essentials
 
Version  8.0.4.24
shorTcircuiT
Rank
Userlevel 7
Based on earlier replies in the thread, I am guessing that for some reason that did not get correctly activated as a Complete subscription.  You may need to Submit A Trouble Ticket to have Webroot Support correct this for you.
 
M
Userlevel 1
I have left a message to MikeR since support told me to contact sales
He has already helped me so i am confident he will help me again 
 
shorTcircuiT
Rank
Userlevel 7
That should work fine.  If it is the same sort of issue as earlier in this thread, and a backend adjustment will fix it as I suspect, Mike has the ability to do that.
MikeR
Userlevel 7
Looking into this now, I've sent you a private message. :robothappy:
Mike R Social Media Manager
M
Userlevel 1
ok thank you
Have sent you the answear 🙂
M
Userlevel 1
Well answear was fast :)
Mike has solved my "problem" by doing a manual upgrade.
Thank you
M
Userlevel 1
Unfortunatly my problem is still unsolved :(
Mike was unable to upgrade my license because of tax, told me to contact sales, however i am on the phone for more than 20min and nobody answear the call.
shorTcircuiT
Rank
Userlevel 7
My apologies!  I marked it as Solved as your previous reply indicated it was.  I will remove the solutions if Sales ends up not being able to get this taken care of for you.  Just let me know 🙂
M
Userlevel 1
Still on hold 32 min 😞
M
Userlevel 1
I am very very upset because i finally was talking with a representative and he just hang up the call because he didnt find my email in the database.
What kind of support is this? I am asking.
Problem unsolved 😞
shorTcircuiT
Rank
Userlevel 7
You might want to send a fresh PM to Mike regarding that.
M
Userlevel 1
Mike is going to make a new keycode, so i can say problem is solved now.
Thank you all for the help,although i am a litle upset with customer support, but since is almost thanks giving in their country i can understand the reasons.
shorTcircuiT
Rank
Userlevel 7
Aweome!  Thanks Mike, you rock!
MikeR
Userlevel 7
Thank you so much for your patience, mllopes. 
 
I apologize that I did not get it to you sooner!
 
 
Thank you, David! :D
Mike R Social Media Manager
M
Userlevel 1
Just to thanks Mike for his help.
Much appreciated

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