I'm a user of the former Internet Security Essentials. As far as I know since Webroot realeased version 8.0.2 my license should has been upgraded to Internet Security Complete. I still have activated my Backup feature but I don't have access to the Password Manager.
Furthermore, I have to renew my license in the next month and according with the renewal form my current product is Webroot Security Complete.
Do I have any problem with my license or it's just the transition process is not over yet?
Best answer by mllopesView original
He has already helped me so i am confident he will help me again
Have sent you the answear 🙂
Mike has solved my "problem" by doing a manual upgrade.
Mike was unable to upgrade my license because of tax, told me to contact sales, however i am on the phone for more than 20min and nobody answear the call.
What kind of support is this? I am asking.
Problem unsolved 😞
Thank you all for the help,although i am a litle upset with customer support, but since is almost thanks giving in their country i can understand the reasons.
I apologize that I did not get it to you sooner!
Thank you, David! :D