UAC Prompt

  • 15 December 2015
  • 36 replies
  • 691 views


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36 replies

Userlevel 4
Badge +5
Hello,
 
I received an answer from support and it seems to be working so I'll post here too.
 
The reinstall also would've worked (I manually cancelled the wrdata folder before reinstalling) but I think it needed an additional scan in order to work.
 
Below the procedure suggested by Webroot support:
 
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To address the issue you have reported, we will want to rename WRData that's located under the Program Data folder. To do this please follow the instructions below.

First we will need to shut down the Webroot program.

1. Right-click the Webroot system tray icon. This is typically located next to the clock display.

2. In the context menu that appears, click "Shut down protection".

3. If asked to confirm whether you want to shut down Webroot, click "yes". If prompted, complete the CAPTCHA window and click Enter.

4. Open the Windows Explorer program.

5. Click on tools (if you do not see this option, you can bring it up by pressing the Alt key on your keyboard) and select Folder Options

6. Click the View tab at the top and check Show hidden files, folders, and drives.

7. Click on okay.

8. Click on Windows (C:) on the left hand side

9. Open the ProgramData folder, locate the WRData folder. We will want to right click on WRData, and then rename the folder to WRData1.

10. Open Webroot and run a scan.

This should resolve the issue you are reporting
 
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Hope this helps you too :D
 
Best Wishes and , in case I don't login here before, a Merry Christmas to you all
Userlevel 7
Badge +56
@ wrote:
Hi Daniel,
Thanks for the information. Yes it was the Webroot filtering extension that had caused the UAC problem. I downloaded the new windows update KB3035583 at the same time so thought that was the cause.Issue resolve
You know KB3035583 is for you to get Windows 10 for free and nothing more: https://support.microsoft.com/en-us/kb/3035583
 
Thanks,
 
Daniel
Userlevel 6
Badge +21
Is the webroot filtering extention working with internet explorer? 
If not download the Webroot Toolbar fix  and do a reinstall. Restart your PC after this and see if this is resolved. 
Userlevel 4
Badge +5
Hi Baldrick , I'm fine, thanks, and you?
 
Nice to hear from you again.
 
I opened the ticket, I'll keep you up to date with how the things goes on.
 
Best wishes
Userlevel 7
Hi aieie
 
Hope that you are well?
 
Given what you are saying the best approach is the on that you have already indicated, i.e., open a support ticket ASAP and provide the Support Team with as much information on this as possible.
 
I am sure that they are aware and investigating the issue.
 
Regards, Baldrick
Userlevel 4
Badge +5
Hello, I think the issue needs further investigation. I uninstalled the app (BTW, I had to turn off UAC in order to do so or uninstall didn't work) reinstalled it and it still get the UAC prompt. The version is the last one 9.0.7.42 and the filter is 1.0.2.27 but I still get UAC. There is absolutely no way I install 3035583 because I don't want Windows 10. It's particularly serious because at work all computers with Vista and 7 started to behave this way. If you can help me.............I also will open a ticket at Webroot support. Thanks in advance
Userlevel 6
Badge +21
Hi Daniel,
Thanks for the information. Yes it was the Webroot filtering extension that had caused the UAC problem. I downloaded the new windows update KB3035583 at the same time so thought that was the cause.Issue resolved 
Userlevel 7
Badge +56
@ wrote:
Just downloaded windows update KB 3035583 dated 17th Dec 2015 and this has resolved the problem
Well it was the WSA Web Filter that was the cause and Webroot released a new one on Wednesday v1.2.0.27 which also fixed the UAC issue.
 
Daniel 😉
Userlevel 7
Badge +62
Great news stevecosta,
 
Thanks for letting us know. This just might help others as well!:D
Userlevel 6
Badge +21
Just downloaded windows update KB 3035583 dated 17th Dec 2015 and this has resolved the problem
Userlevel 7
Badge +54
Hi and welcome to the Community ?
 
This a know problem right now and is being worked on.
Once you have clicked on accept at boot up it should be ok for the duration.
 
You can read this topic for further information:
 
after power-up: "Do you want to allow the following program to make changes on your compute"

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