Since yesterday both my Windows 7 pcs are displaying the UAC prompt ( user account control ) Webroot wants to make changes to windows at every bootup. I have to click yes each time for webroot to load. If I change the User account control settings to never notify me then I do not get the prompts. I do not want to do this in case any unwanted programs make changes to windows or install. Please help.
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Sorry you are having these issues. But it is best to wait for the Support Team to have a look at this for you.
You could try an uninstall/clean reinstall that might help but I am not sure if this will fix the UAC prompt.
Please follow the steps closely!
It has been tried by me and by Webroot support in a remote session just an hour ago and it didn't solve the offline problem.
Basically last update broke the offline mode of Webroot and I strongly doubt there is something on the client side that can be done in order to solve it.
Here is my last reply to Webroot support:
as we agreed with the tech that checked the system in the logmein session I report this:
when you start the computer not being connected to Internet Webroot misbehave.
UAC intercept webroot start and even if you allow it, the system behaves erratically (empty list of active processes in webroot monitor, as I showed in my screenshot to the tech, crash and restart of the webroot process and so on).
It's true, like the tech wrote, that to FULLY protect your system Webroot needs a working internet connection but it has and has always had an offline mode that monitor your system reporting to your servers when the internet connection is active again.
This has been always working till your last update that broke the offline thing with the problems with UAC and the instability after the permission to start.
Let me know if I can do something to help you locate the source of the problem but, being an offline behaviour, I think it'll be hard if you don't reproduce it in your labs.
It shouldn't be difficult, in every system I have (there are more than 30 here at work), and from what I read in the community forums, in a lot of systems by other users, the behaviour is the same.
FWIW, I have also had the UAC prompt when rebooting, even though I have always been connected to the internet. Since all these problems only started when the latest version of WSA was installed last week, maybe they could try rolling us all back to the previous version!
Many thanks for posting back...thatis goo and very useful to know.
Hopefully, as the new release rolls out/is pushed out to users the problem will be completely resolved for those in the user base who had the issue.
That is great news. Many thanks for taking the time to come back here and let us know. It is much appreciated.