Since yesterday both my Windows 7 pcs are displaying the UAC prompt ( user account control ) Webroot wants to make changes to windows at every bootup. I have to click yes each time for webroot to load. If I change the User account control settings to never notify me then I do not get the prompts. I do not want to do this in case any unwanted programs make changes to windows or install. Please help.
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That is great news. Many thanks for taking the time to come back here and let us know. It is much appreciated.
Many thanks for posting back...thatis goo and very useful to know.
Hopefully, as the new release rolls out/is pushed out to users the problem will be completely resolved for those in the user base who had the issue.
FWIW, I have also had the UAC prompt when rebooting, even though I have always been connected to the internet. Since all these problems only started when the latest version of WSA was installed last week, maybe they could try rolling us all back to the previous version!
It has been tried by me and by Webroot support in a remote session just an hour ago and it didn't solve the offline problem.
Basically last update broke the offline mode of Webroot and I strongly doubt there is something on the client side that can be done in order to solve it.
Here is my last reply to Webroot support:
as we agreed with the tech that checked the system in the logmein session I report this:
when you start the computer not being connected to Internet Webroot misbehave.
UAC intercept webroot start and even if you allow it, the system behaves erratically (empty list of active processes in webroot monitor, as I showed in my screenshot to the tech, crash and restart of the webroot process and so on).
It's true, like the tech wrote, that to FULLY protect your system Webroot needs a working internet connection but it has and has always had an offline mode that monitor your system reporting to your servers when the internet connection is active again.
This has been always working till your last update that broke the offline thing with the problems with UAC and the instability after the permission to start.
Let me know if I can do something to help you locate the source of the problem but, being an offline behaviour, I think it'll be hard if you don't reproduce it in your labs.
It shouldn't be difficult, in every system I have (there are more than 30 here at work), and from what I read in the community forums, in a lot of systems by other users, the behaviour is the same.
Sorry you are having these issues. But it is best to wait for the Support Team to have a look at this for you.
You could try an uninstall/clean reinstall that might help but I am not sure if this will fix the UAC prompt.
Please follow the steps closely!
I would ask that you reach out to our support team in regards to this issue so we can investigate this further.
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
As I wrote now all it seems to go well till you boot your computer being offline.
The procedure suggested in my last post does no good about it.
I was able to reproduce it here at work on a completely different computer so it's not computer related.
Here my last post to Webroot support:
the clean reinstall you suggested didn't work.
All seems well if the computer starts being online but if I start not being connected to internet the UAC prompts appears again.
BTW, I did the procedure on a completely different Win7 computer so we can safely assume the thing is not computer related (and you should be able to reproduce it on your systems too).
I had a reply from webroot support (about the problem of Webroot behaving bad if the computer is started offline).
Basically it says to uninstall the program, rename the WRDATA folder and reinstall the program.
I can't try it yet (computer not available right now) but I'll post the thing so that it can be useful to other users before I'm able to try it.
In order to address the issue you reported, please uninstall and then reinstall Webroot SecureAnywhere using the special steps below.
** Note: Uninstalling and reinstalling SecureAnywhere may reset any program settings you have personalized, including those for Backup & Sync. Please make sure to check your settings and adjust them as necessary after reinstalling.
* * Part 1: Uninstall * *
1a. For Windows XP/ Windows Vista / Windows 7:
Open the Windows Start menu.
Click Programs or All Programs, then navigate to the Webroot SecureAnywhere folder.
Under Webroot SecureAnywhere, open the Tools folder, then click Uninstall Webroot.
Click Yes and follow any prompts that appear.
1b. For Windows 8:
Move your cursor to the bottom right of the screen to open the Charm Bar menu.
Click Search, then type "appwiz.cpl" (without quotes), and press Enter on your keyboard.
Scroll down the programs list until you see the Webroot security product.
Click the Webroot security product entry once to select it, then click Uninstall/Remove.
When asked if you are sure you want to uninstall, click Yes and follow any prompts that appear.
1c. For Windows 10:
In the Cortana search bar, type "appwiz.cpl" (without quotes), and press Enter on your keyboard.
Scroll down the programs list until you see the Webroot security product.
Click the Webroot security product entry once to select it, then click "Uninstall/Remove."
When asked if you are sure you want to uninstall, click "Yes" and follow any prompts that appear.
2. Restart your computer.
3. Click the Windows Start button.
4. Follow the steps below for your Windows version:
a. Windows XP: Click Run, then enter the following text into the field exactly it appears below, and then press Enter:
b. Windows Vista or Windows 7: Click in the Search box above the Start button, then enter the following text into the field exactly as it appears below, and then press Enter:
c. Windows 8: Move your cursor to the bottom right of the screen to open the Charm Bar menu. Click Search, enter the following text into the field exactly as it appears below, and then press Enter:
d, Windows 10: In the Cortana search bar, enter the following text into the field exactly as it appears below, and then press Enter:
5. Locate the WRData folder. This folder may not be present; if it is not, then continue to Part 2. If it is present, right-click the WRData folder and select Rename. Change the name to WRData1.
* * Part 2: Install * *
To reinstall, click the link below to download the latest installer.
1. Save the file to your desktop.
2. Double-click "wsainstall.exe" to run the installer.
3. Enter your keycode when prompted.
4. Click Agree and Install.
5. If asked "Would you like to automatically import the settings that were used in your previous installation?", click No. Webroot SecureAnywhere reinstalls itself.
A scan may begin automatically, depending on how recently a scan was completed.
This should resolve the issue you reported. If not, please send us another message to let us know so that we can assist you further.
Ah, well that is not good news. Interestingly enough I passed on, what you kindly provided, to another Community member with the same issue and he has reported that it seems to have resolved the issue...it will be interesting to see if he experiences the same thing as you are reporting.
In the meantime many thanks for being so proactive and keeping us posted on progress. It is much appreciated, I assure you. :D
I followed your istructions and at first it seemed to have solved the problem.
Sadly where not there yet.
While everything "seems" to work (at this point I'm not sure if it really works or not) when the computer is online, if I'm not connected to internet and start Win7 the UAC prompt is still there.
And giving webroot permission to continue is not enough: if I, for example, select "Control Active processes" I see :
- an empty list
- a list with no more than 10 processes, which are really a lot less than the real one (the ones that comes up when I start the computer being online)
So if the computer starts offline when webroot starts UAC still heavily interfere and the system is not working well.
Sorry for the bad news guys, let's hope they come up soon with a working solution
Best left alone without explicit guidance from the Support Team.
Many thanks for posting this information...I am sure that it will be of great assistance to other users who come here reporting the same issue.
And a very Merry Festive Season to you too! :D