I purchased the Webroot SecureAnywhere online 6 days ago, but did not receive a keycode. It may be possible that I entered my email address incorrectly when purchasing.
Within a few minutes I opened a support ticket and submitted a request 3 times, but no response. I called the Webroot support numbers in the US and also 2 other countries, and spent at least 45 minutes on hold, but the calls are not answered. I have tried the “redownload / get keycode” option on the website several times, but this does not work.
I have made a purchase, but I can not install the product as I did not receive the keycode.
I would appreciate if someone could assist.
Best answer by khumphrey
Sorry for the late response! I have a few responses regarding what you posted.
- Please refrain from sending multiple tickets before receiving a response from support. This pushes your response to the bottom of the queue and makes it take longer for support to get back to you - that’s why you haven’t gotten a response yet.
- How did you purchase the key code? Through Webroot’s website, directly? Through Amazon? BestBuy?
- If you purchased through Webroot directly, please contact this office as they’ll be able to help you out far quicker than the tech support team:
wr-customersales@opentext.com
1-866-612-4227
Hope that helps!
