I purchased the Webroot SecureAnywhere online 6 days ago, but did not receive a keycode. It may be possible that I entered my email address incorrectly when purchasing.
Within a few minutes I opened a support ticket and submitted a request 3 times, but no response. I called the Webroot support numbers in the US and also 2 other countries, and spent at least 45 minutes on hold, but the calls are not answered. I have tried the “redownload / get keycode” option on the website several times, but this does not work.
I have made a purchase, but I can not install the product as I did not receive the keycode.
I would appreciate if someone could assist.
Best answer by khumphreyView original
Welcome to the Webroot Community,
So sorry to hear you are having these issues. I will ping our Community Specialist
@khumphrey to see if he can help you resolve this by getting you help from the Webroot Support Team.
You are most welcome.
@khumphrey should be responding to you today sometime. Hopefully?
Sorry for the late response! I have a few responses regarding what you posted.
Hope that helps!
I purchased the software online through the Webroot website.
I contacted the sales team by phone, they were able to resolve the issue and sent me the keycode - it appears I made a spelling mistake on my email address that I entered when purchasing.
Thank you very much for the help, much appreciated. The product is now installed and working.
Great to hear your issue is Solved!