To Customer Support To Customer Support
Solved

Unable to log in on Huawei Mate 10

  • 29 April 2020
  • 3 replies
  • 1221 views
V
Rank

Hello, 

I purchased Internet Security Plus for 5 devices. Keycode was successfully activated but in order to turn on 'Lost Device Protection' I have to sign in using my Webroot account. I keep getting this Error message :

'There was a problem communicating with Webroot servers. Try again in a minute or two.'

This has been going on for the last few hours now. 

It also does the same thing on my husband's phone, One Plus Pro, so on both Android phones. 

No issues with our laptops though. 

Your help is much appreciated. 

icon

Best answer by Ssherjj 30 April 2020, 00:34

View original

3 replies

Ssherjj
Rank
Userlevel 7
Badge +62

Hello @Vmiranda ,

Welcome to the Webroot Community, 

Please make sure you sign into your Online Account Console on your PC and set your Permissions in Users to "Access" in the Mobile Security Console. Also make sure you are set as Administrator. 

The sad thing is Webroot has removed Lost Device Protection. It now says to Please use the Google "Find My Device feature." Click on the link below to Set up "Find My Device." 

Hope this helps?

 

 

Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
V
Rank

Hi, thanks for that. I have granted Access for Mobile Security on the console but since LDP is no longer available, it looks like I won't be able to view and manage the mobile phones under my keycode / account, is this correct? 

Ssherjj
Rank
Userlevel 7
Badge +62

You're welcome @Vmiranda,

As of now Google is handling the LDP. If you click on the link as shown below,  you can manage LPD. You may need to sign into with Google. For me I'm already signed in. Make sure you have Location enabled on your mobile device in "Settings." I shut mine off for now but when the Location is on,   Google  can connect to your device and locate exactly where your phone is. There are other options as well in this program such as if you can't find your phone at home just click on "Play Sound" and your ringtone will go off for 5 minutes I believe. 

 

Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

Reply


Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.