I've already contacted support about this and I'm getting nowhere so I thought I'd try here.
Last month I bought SecureAnywhere Essentials for 5 PCs.
Today I wanted to try out the Backup & Sync solution but no matter what I do, I am getting an error that my credentials are invalid.
Also, I had decided to look into upgrading so I could use the password manager features. When I go to upgrade/renew on my account though, it says I "You are currntly using the best security protection for your PC." and that I own Webroot SecureAnywhere Complete. Yet, there is no password manager in the software I have installed.
I have uninstalled and reinstalled and am running 18.104.22.168.
Any idea why the discrepency in versions and why the backup tool won't recognize me? Is everything lost in some kind of transition with the new product line?
Support has just asked me to reinstall again and keeps telling me my license is for Essentials, despite what the site is telling me.
Best answer by JimMView original