Version Confusion

Hi Jim
 
Thanks for the response and suggestions.  As I have said previously I am currently considering my position/checking on whether I could use the extra functionality in Complete or not, and will give some thought to what you have just posted...before making my mind up.
 
Regards
 
 
Balders
 
 

Hi Jim
 
You misunderstand me, methinks.  I understand that the current renewal price for current Essential users who are being moved up to Complete is a 'special' but I am assuming that this is a one off for the first or transitionary renewal and thereafter annual renewals will be at the Complete renewal price.  If I go on Internet Security Plus then my following renewals will be at the Internet Security Plus renewal price, which I would presume will be lower than that for Complete?  I am thinking about the future renewal and NOT the next one.
 
My point is that as the additional functionality that is now in Complete is of no interest to me, so in the first year after trnasition I accept that I am not paying for it given the transitionary pricing offer but thereafter I will be paying for something that I am not using and currently can see no likelihood of using...hence why my thinking is get this sorted now rather than looking to downgrade in a year after the next renewal.
 
So it looks to me that either I have to let my current license lapse/purchase Internet Security Plus at the full price or accept the transition at the special price and then pay more thanI would normally have had to for fucntionality I do not want.  OR I can just give up completely on WSA...which I do not really want to do.
 
It would just be nice to have the option to transition to Internet Security Plus, if that is what one feels is best for one, and if possible at what would have been the renwal price for Essentials.  I appreciate that we may just be talking about £10 (guess on my part) but it is the principle involved as much as anything.
 
Regards
 
 
Balders

Hi Jim
 
I suppose it could look like that but in reality I chose Essentials originally (and I do not currently use Back Up & Sync) because it was the cloest fit to what I was looking for...and currently I see no incentive to change (but once I have considered everyting I may have a different view).
 
However, assuming I do not then I would have hoped that I could have moved to Internet Security Plus at the renewal proce for that as if I was currently on that version.  In the UK the renewal price for Essential users being moved to Complete is £39.99 whilst the new purchase price for Internet Security Plus is also £39.99...therefore I deduce that the renewal price of both Essentials (if still available) & Internet Security Plus (which is now replacing it) would be lower than the new purchase price...but correct me if I am incorrect?
 
All I may (and I stress that at this point it is just a 'may') be looking for is the chance to move to Internet Security Plus at the Internet Security Renewal price, and then as I would be on an equivalent version to that which I initially chose my renwal per new 12 month period would be what I was expecting when I purchased Essentials (always understanding that prices may change over time).
 
Hope that clarifies what I am looking for?  If the answer is 'not possible' unless I have to purchase IS+ at the new purchase price then I will have another factor to input into the equation re. what I do going forward...but it does add a further option...which I would prefer to not have to contemplate.
 
As I have said before I understand where Webroot are coming from in the sense that they unlike a lot of companies have tried to take an approach that is other than 'the contents have changed and you will have to like it or lump it' and I applaud that...but it is just possible that I am not the only one and one shoe does not fit all?
 
Regards
 
 
Balders

Hi Jim
 
Thanks for the prompt response.
 
What I was actually thinking about was NOT being converted to Complete but being MOVED to Internet Security Pus whenever the move takes place.  And if that is not possible then being allowed to 'downgrade' to Internet Security Plus when my license is up for renewal (approx. 130 days).
 
What I am DEFINITIVELY NOT prepared to do is purchase Internet Security Plus at the next renewal (assuming that purchase means pay the full price for that version rather than the normal upgrade proce for that version).
 
My reasons for considering not want Complete are simple, as previously stated earlier in this thread:
 
While "...this 'upgrade' is all very nice and not to be sniffed at I am left asking myself if I actually want to pay an increased license cost each year when I do not need the Back up & Sync functionality.  The System Cleaner is the element of the Complete version that would appear to be a useful addition to me.  The Password Manager which is the other interesting feature is also part of Internet Security Plus (as is the Mobile Secuity...which incidentally of no use to me as I do not use and Android or iOS-based devices...nor am I likely to being a die hard Windows Phone user)."
 
Hope that explains the reason for my question?  I may be alone a potentially "looking a.gift horse in the mouth" but that is my current view.
 
I await your thoughts as to what is possible, etc.
 
Regards
 
 
Balders

Hi Jim
 
Apologies for asking but what happens if I do not want to become a Complete version user (I have numerous reasons for asking and have not decided what I want to do yet) and would prefer to remain at essentially the Essentials level of functionality by becoming an Internet Security Plus version user?  Is that possible?
 
I understand that Internet Security Plus does not include Back Up & Sync and the new System Cleaner...but if what it does include better fits my requirements, is a sideways move (so to speak) an option?
 
As already mentioned I have made no decision yet/am considering what I want to do...so thought that I would ask early.
 
Thanks in advance for an official reply. :D
 
Regards
 
 
Balders

@ wrote:
Official Update:
 
JD:
As a 3-seat Essentials customer looking to jump-start your conversion to Complete, the quoted price would be incorrect for that number of seats.  Maybe sales thought you were looking to convert to a 5-seat license.  Otherwise, I cannot explain that quote.  It would be ok to contact sales again and point out that you are a pre-existing Essentials customer looking to renew in order to convert your license to Complete.  Alternatively, it's going to happen anyway without renewing, so you could just wait for that to happen.
 
I hope this clarifies things.  Feel free to post follow-up questions if there are any, and we'll do our best to answer them.  Thanks everyone!
 
Thanks for the official update Jim. I 'suspect' the sales person was new or it was a training issue, since he had to put me on hold and ask for assistance.  I will just be patient and wait for the backup and sync to be released. Do you have any idea of when the time frame will be for that to happen, especially since I had a technical issue with the current backup.
 
JDMoose :D

 

Official Update:
Essentials customers will be migrated to Complete automatically, but this process hasn't started yet.  If you're an Essentials customer, you don't need to do anything.  It will happen automatically.  There is no need to renew early if your subscription isn't expiring soon already (though you can if you wish).  This migration will take place at some time after the new Backup & Sync solution is released.  Once you see the new version of Backup & Sync show up in the program, you can expect that your Essentials license will convert into a Complete license at some point thereafter.  When this happens, it will not happen for everyone at once, so do not be alarmed if your friend's Essentials license updates to Complete and yours hasn't updated yet.  It will happen, but it's hard to predict how long the migration itself will take for the entire Essentials customer database. 
 
In short, if you're an Essentials customer who isn't nearing expiration, you don't need to do anything at all.
 
JD:
As a 3-seat Essentials customer looking to jump-start your conversion to Complete, the quoted price would be incorrect for that number of seats.  Maybe sales thought you were looking to convert to a 5-seat license.  Otherwise, I cannot explain that quote.  It would be ok to contact sales again and point out that you are a pre-existing Essentials customer looking to renew in order to convert your license to Complete.  Alternatively, it's going to happen anyway without renewing, so you could just wait for that to happen.
 
I hope this clarifies things.  Feel free to post follow-up questions if there are any, and we'll do our best to answer them.  Thanks everyone!

Good point! My apologies for missing it the first time around. We'll get to the bottom of this - stay tuned. I'll try to get some clarity on what happened there shortly.

Me too!  But seriously while this 'upgrade' is all very nice and not to be sniffed at I am left asking myself if I actually want to pay an increased license cost each year when I do not need the Back up & Sync functionality.  The System Cleaner is the element of the Complete version that would appear to be a useful addition to me.  The Password Manager which is the other interesting feature is also part of Internet Security Plus (as is the Mobile Secuity...which incidentally of no use to me as I do not use and Android or iOS-based devices...nor am I likely to being a die hard Windows Phone user).
 
So am wondering if there is an option to downgrade to Internet Security Plus and so have lower yearly license renewal costs?  Not made a decision yet and will most likely wait a while before doing so...but am thinking about it.
 
Just my current thoughts...for what they are worth.
 
Regards
 
 
Balders

Hi Seeker,

It appears to me that Joe is speaking in response to someone asking about an issue with Backup. The new Backup was not released simultaneously with the 2013 launch. It's coming shortly afterwards, but it isn't out yet. It's possible that Beta customers might get that first. After all, Beta customers usually do get things first since they are Beta Testers. However, I believe it's the Backup feature specifically that Joe is talking about.

The second line of his statement seems to be in line with what Mike was saying:

"However, when renewing, you'll receive the Complete product for the Essentials price, which will then include the additional password management functionality not in place in the old Essentials product." - Joe

At this time the Essentials subscriptions will be upgraded to Complete when you renew. You will not be negatively impacted in any way and you will not lose any Essentials functionality. We will let you know if this changes and if we upgrade sooner. :D
 
Closed beta subscriptions will be treated in the same regard.
 
Update: We will be upgrading Essentials customers to Complete without the requirement of a renewal. This will happen on the back end in the weeks to come and will not require action from the user.

This is becoming shambolic. So, Essentials users will be migrated to Complete, but only when they're due for renewal. Is this correct?

Contacting the sales department worked well for Terry.  I think that's your best bet.