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Webroot acting goofy

  • 23 February 2017
  • 3 replies
  • 49 views
J
Rank
Just purchased webroot secureAnywhere IS+,  Installed and registered.  Now every time I log in,  I'm told my license has expired and do I was to 1, purchase webroot or 2, uninstall windows defender.   Going back anf forth w/ support, told to uninstall / reinstall,  no Webroot in the program list to remove!   Webroot still sitting on my desktop, still prompting me to renew.  Anyone run into this behavior before, any ideas?
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Best answer by ProTruckDriver 23 February 2017, 04:46

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ProTruckDriver
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Userlevel 7
Hello jackfh, Welcome to the Webroot Community Forum. :D
 
If Webroot is not listed in the Control Pannel, Please uninstall as directed in this KB Article
 
Reboot, Then reinstall WSA:
 
Please follow the steps below closely in terms of installing WSA on the target system/machine!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you have or add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online during the install to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE). Let us know if it is the Mac version you need.
  • Install with the new installer, entering your Keycode when prompted to do so in the install process
  • Let it finish it's install scan
  • Reboot 
If that does not solve the problem, Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
 
HTH,
Dave.;)
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm.  "An Apple a Day, Keeps Microsoft Away." 
J
Rank
Thanks for the quick response Dave.   Still no luck,  I get the confirmation prompt but then nothing happens.  I'll try it in safe mode tomorrow.
 
J
Userlevel 7
Hello @ and welcome to our Community.

Please also feel free to call or submit a ticket to our Support Team so they can remotely help you out with this issue:

Support Number: 1-866-612-4227 M-F 7am?6pm MT
Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

Best,

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