Webroot Alert- Paid but still alerting

  • 1 March 2018
  • 1 reply

So my Webroot is greyed out and showing an alert, but I'm paid up until this November. Scans are clean. The only other thing is that I got this computer at Best Buy with Geeksquad support, which Webroot wants me to renew on.
I renewed my Geeksquad (and got another year of Webroot so it expires November 2019) but the icon is still greyed out with the alert symbol.
What can I do to make it go back to normal? It doesn't feel right when it does this.

1 reply

Userlevel 7
Badge +35
Hi @, I'm sorry to hear that you ran into some trouble. This issue is often resolved by uninstalling and doing a fresh install. I've emailed you the download instructions again in case you need them. If you need any further assistance, please submit a ticket to our Support team at https://www.webrootanywhere.com/servicewelcome.asp. Thanks!