A friend of mine uses Internet Security Plus. I have Complete.
Recently, she was experiencing a browser hijack (adds popping up in chrome) and I had her run her WebRoot and nothing was found. I then had her download and run Spybot, and it found 49 level 5 threats.
So my question is.... WebRoot does not find these kind of problems? I assumed it did.
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It if installs toolbars and takes over your search settings that may not be enough for them to detect it.
However, if this is indeed a very abusive software that's messing with other stuff I would contact their support.
If you have friends that aren't too smart about comptuer security I would look into software that focuses on Malware like applications. They really Bytes. You need both antivirus/antimalware and anti-user-installing-junk-on-their-computer.
By the description yes Webroot SHOULD have detected that. Throwing up popups on unrelated sites and injecting crap into Firefox/Chrome is a no-no.
Sorry I didn't fully comprehend before.
Can you please Submit a Support Ticket and the support Threat Researchers can get a WSA scan log from you to let you know what happened and to make sure your system is clear of any malware.