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Webroot blocking Internet Explorer and Firefox

  • 13 September 2014
  • 8 replies
  • 239 views

Sometime during the day on September 3rd, something changed.  In the morning I was able to get onto the internet using IE and Firefox, and in the evening I was no longer able.  Chrome, however, continued to work okay.  Computer had been off during the day.
 
Took a few days of searching the internet and came across post from years ago suggesting internet security program was blocking a certain dll associated with IE.  Once the security program was turned off, IE came back.
 
So, I tried turning off Webroot Security, and lo-n-behold IE and Firefox work just fine. 
 
Kind of pointless to have Webroot Security if I can't browse with IE or Firefox.  Would like to get this resolved since I had no problems prior to 9/3. 
 
Any suggestions, thoughts?
 
Thanks
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Best answer by Ssherjj 13 September 2014, 20:30

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8 replies

Userlevel 7
Badge +62
Hello ?,
 
Welcome to the Webroot Community,
 
I am sorry you are having these issues.
 
If you have already uninstalled/reinstalled Webroot as posted above. Then I'm not sure what else you can do.
 
Have you got the Lastest Adobe Flashplayer for IE and FF? That might help. Here is a post here with those updates... https://community.webroot.com/t5/Security-Industry-News/Adobe-Flash-Player-18-0-0-209-amp-Adobe-Shockwave-Player-12-1-9/m-p/208472#M16623
 
Other then that I'd advise you to submit a Support Ticket so that they can check this out for you free of charge with an active subscription.
 
? do you have anything you could add here?
 
 
Kind Regards,
 
 
 
This same issue is continuing after applying the solution above. I can open Explorer, search once on Google or go to one websire; then I cannot change to any other website. If I try to close Explorer, it will not respond and I need to use Task Manager to close. Then I close webroot in the icon tray and Explorer will work fine. Please help!
Userlevel 7
Badge +56
Hello and Welcome to the Webroot Community!
 
Can you post the download link used for the service?
 
Thanks,
 
Daniel 😉
Userlevel 7
Badge +62
Hello wrmiles!
 
Welcome to the Community!
 
Could you tell me what operating system you are using so that I can give you right instructions for an uninstall?
 EDIT
Excuse me wrmiles you did say W7. Please answer Daniels question below.
 
Awaiting your reply.
 
Regards,
I have had the same Internet Explorer problem on two different Windows 7 computers.
 
It took me quite a bit of time and googling to find the probelm since I had no reason to suspect WRSA.
 
If it makes any difference, I am using WRSA that is included with my MSN Premium subscription.
 
The uninstall (using Windows control panel) and reinstall didn't work. The reinstall was so quick that I suspect the uninstall was not complete.
 
This problem may  need a more in-depth solution.
Userlevel 7
Badge +62
@ wrote:
Thanks, that seems to have worked ! 
 
Hello greengrass,
 
Boondabah! Thanks for letting us know!:D
 
Also come on back when you can to join in with us for we have alot of fun and learn alot as we go helping others!
 
Have a Great Day!:D
Thanks, that seems to have worked ! 
 
Userlevel 7
Badge +62
@ wrote:
Sometime during the day on September 3rd, something changed.  In the morning I was able to get onto the internet using IE and Firefox, and in the evening I was no longer able.  Chrome, however, continued to work okay.  Computer had been off during the day.
 
Took a few days of searching the internet and came across post from years ago suggesting internet security program was blocking a certain dll associated with IE.  Once the security program was turned off, IE came back.
 
So, I tried turning off Webroot Security, and lo-n-behold IE and Firefox work just fine. 
 
Kind of pointless to have Webroot Security if I can't browse with IE or Firefox.  Would like to get this resolved since I had no problems prior to 9/3. 
 
Any suggestions, thoughts?
 
Thanks
Welcome greengrass to the Community Forum,
 
Have you thought of going to System Restore?
 
I would like you to do a clean reinstall which usually fixes this issues with IE and FF.
 
Can you please do a clean reinstall of WSA and Please follow the steps closely! (This installer is not for a Mac.)
 
  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? If not then we will look at alternative avenues to try and solve this.
 
Best Regards,

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