Took a few days of searching the internet and came across post from years ago suggesting internet security program was blocking a certain dll associated with IE. Once the security program was turned off, IE came back.
So, I tried turning off Webroot Security, and lo-n-behold IE and Firefox work just fine.
Kind of pointless to have Webroot Security if I can't browse with IE or Firefox. Would like to get this resolved since I had no problems prior to 9/3.
Any suggestions, thoughts?
Best answer by SsherjjView original
Can you post the download link used for the service?
Have you thought of going to System Restore?
I would like you to do a clean reinstall which usually fixes this issues with IE and FF.
Can you please do a clean reinstall of WSA and Please follow the steps closely! (This installer is not for a Mac.)
Welcome to the Community!
Could you tell me what operating system you are using so that I can give you right instructions for an uninstall?
Excuse me wrmiles you did say W7. Please answer Daniels question below.
Awaiting your reply.
Welcome to the Webroot Community,
I am sorry you are having these issues.
If you have already uninstalled/reinstalled Webroot as posted above. Then I'm not sure what else you can do.
Have you got the Lastest Adobe Flashplayer for IE and FF? That might help. Here is a post here with those updates... https://community.webroot.com/t5/Security-Industry-News/Adobe-Flash-Player-18-0-0-209-amp-Adobe-Shockwave-Player-12-1-9/m-p/208472#M16623
Other then that I'd advise you to submit a Support Ticket so that they can check this out for you free of charge with an active subscription.
? do you have anything you could add here?
Boondabah! Thanks for letting us know!:D
Also come on back when you can to join in with us for we have alot of fun and learn alot as we go helping others!
Have a Great Day!:D
It took me quite a bit of time and googling to find the probelm since I had no reason to suspect WRSA.
If it makes any difference, I am using WRSA that is included with my MSN Premium subscription.
The uninstall (using Windows control panel) and reinstall didn't work. The reinstall was so quick that I suspect the uninstall was not complete.
This problem may need a more in-depth solution.