I am trying to log into the webroot console to manage my license.
- My login is correct.
- My password is correct.
- It asks me for the authentication code (it simply says “enter authentication code” so I enter the entire code I created.)
- I get an error message that says “Invalid Authentication Code”
- I have gone back and chosen the “Forgotten Password” link and gone through all those steps successfully.
- Even with the new code, I get the same “Invalid Authentication Code” message.
I have my license through Best Buy. I spent an hour on the telephone with Best Buy and they have no idea why this is happening except they suspect it is a WebRoot issue. I cannot get to live Webroot support, so I am trying this.