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Webroot error

  • 13 April 2019
  • 1 reply
  • 113 views
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Only on my IE I am continually getting an error message:

A WEBROOT CRITICAL ERROR OCCURED
Failed to find required file
C:\ProgramData\WRData\PKG\LPPlugin.dll

Any ideas on how to fix?
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Best answer by Ssherjj 13 April 2019, 15:54

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Ssherjj
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Hello @betmerick ,

Welcome to the Webroot Community,

I would recommend an uninstall/clean reinstall of Webroot to correct this problem.

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

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